Mohela Loan Download Error FDP-105 (MAC)
This discussion was created from comments split from:
MOHELA Student Loan Accounts won't update: CC-502 Error
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Comments
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Same issue, [Removed - Rant]. Synchrony Bank issue for well over a month, now Mohela. [Removed - Rant]
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Not been able to connect to Mohela in 3 days.
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it worked for months and months and last 4 days I receive an error. Not changed a thing. We were unable to connect to MOHELA - Loan. This is usually a temporary issue. Please try again later. (FDP-105)
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Hello @bcunic & @christinaund,
Could you please confirm the exact error code you are experiencing when trying to connect? Is it still FDP-105, or another error?
Thank you!
-Quicken Anja
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I can log in fine on the web site, but I get
A name or number for your MOHELA - Loan account may have changed. Let’s fix the issue by reconnecting your account. (CP_ACCOUNT_NOT_FOUND)
WCC Code: CC-800
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Care Code: FDP-105
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Same error
Please try again later.
Care Code: FDP-105
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any update? It still not working.
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still the same errors for me
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Same for me the past 2 weeks I think: Please try again later.
Care Code: FDP-105
Details:
FI_WEBSITE_UNAVAILABLE
URL. Mohela provider is temporarily unavailable0 -
I have also been receiving the same error for the past week.
Care Code: FDP-105
Details:
FI_WEBSITE_UNAVAILABLE
URL. Mohela provider is temporarily unavailableI have also done some additional testing by creating a new Quicken file and starting a new connection. Same result with the same error message.
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is there any update ? This has been going on for weeks now. Yes I have confirmed multiple times that is the error.
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Hello All,
We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience in the meantime! Thank you.-Quicken Anja
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whats happening here? Cannot download transactions from my Sofi-Mohela account. This has been on-going for over a month and no resolution offered.
[Merged Post]
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there are a few other threads -
what error do you receive ?
[Merged Post]
QWin - R54.16 - Win10
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An unexpected error has occurred
Please try again later.
Care Code: FDP-105
Details:
FI_WEBSITE_UNAVAILABLE
URL. Mohela provider is temporarily unavailable[Merged Post]
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Add me to this list.
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anyone had luck with this yet? I have sent in 4 of the problem reports. Understood they will not reply but shouldn’t they address the issue somewhere?
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Understood they will not reply but shouldn’t they address the issue somewhere?
It depends whether they can address the issue. If Mohela is blocking Quicken from connecting, there's nothing Quicken can do, other than have their connectivity provider, Intuit, try to get Mohela to rectify the situation. For many financial institutions, connectivity with Quicken is not a top priority, and for some, it's a perceived security risk they might choose to block.
Quicken Mac Subscription • Quicken user since 19930 -
Hello All,
This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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