Mohela Loan Download Error FDP-105 (MAC)

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This discussion was created from comments split from:

MOHELA Student Loan Accounts won't update: CC-502 Error

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Comments

  • bcunic
    bcunic Member
    edited April 23
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    Same issue, [Removed - Rant]. Synchrony Bank issue for well over a month, now Mohela. [Removed - Rant]

  • christinaund
    christinaund Member ✭✭
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    Not been able to connect to Mohela in 3 days.

  • christinaund
    christinaund Member ✭✭
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    it worked for months and months and last 4 days I receive an error. Not changed a thing. We were unable to connect to MOHELA - Loan. This is usually a temporary issue. Please try again later. (FDP-105)

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @bcunic & @christinaund,

    Could you please confirm the exact error code you are experiencing when trying to connect? Is it still FDP-105, or another error?

    Thank you!

    -Quicken Anja
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  • bcunic
    bcunic Member
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    I can log in fine on the web site, but I get

    A name or number for your MOHELA - Loan account may have changed. Let’s fix the issue by reconnecting your account. (CP_ACCOUNT_NOT_FOUND)

    WCC Code: CC-800

  • bcunic
    bcunic Member
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    Care Code: FDP-105

  • christinaund
    christinaund Member ✭✭
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    Same error

    Please try again later.

    Care Code: FDP-105

  • christinaund
    christinaund Member ✭✭
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    any update? It still not working.

  • bcunic
    bcunic Member
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    still the same errors for me

  • Rak16
    Rak16 Member
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    Same for me the past 2 weeks I think: Please try again later.

    Care Code: FDP-105

    Details:
    FI_WEBSITE_UNAVAILABLE
    URL. Mohela provider is temporarily unavailable

  • vENSTicO
    vENSTicO Member
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    I have also been receiving the same error for the past week.

    Care Code: FDP-105

    Details:
    FI_WEBSITE_UNAVAILABLE
    URL. Mohela provider is temporarily unavailable

    I have also done some additional testing by creating a new Quicken file and starting a new connection. Same result with the same error message.

  • christinaund
    christinaund Member ✭✭
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    is there any update ? This has been going on for weeks now. Yes I have confirmed multiple times that is the error.

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello All,

    We will be forwarding this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. It would also aid the investigation to include a sanitized file when submitting the problem report. A sanitized file is a data file that removes personally identifiable information so you can comfortably share this file with the Quicken team.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • Scooter831
    Scooter831 Member ✭✭
    edited May 10
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    whats happening here? Cannot download transactions from my Sofi-Mohela account. This has been on-going for over a month and no resolution offered.

    [Merged Post]

  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited May 10
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    there are a few other threads -

    what error do you receive ?

    [Merged Post]

  • Scooter831
    Scooter831 Member ✭✭
    edited May 10
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    An unexpected error has occurred

    Please try again later.

    Care Code: FDP-105

    Details:
    FI_WEBSITE_UNAVAILABLE
    URL. Mohela provider is temporarily unavailable

    [Merged Post]

  • Michael Case
    Michael Case Member ✭✭
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    Add me to this list.

  • bcunic
    bcunic Member
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    anyone had luck with this yet? I have sent in 4 of the problem reports. Understood they will not reply but shouldn’t they address the issue somewhere?

  • jacobs
    jacobs SuperUser, Mac Beta Beta
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    Understood they will not reply but shouldn’t they address the issue somewhere?

    It depends whether they can address the issue. If Mohela is blocking Quicken from connecting, there's nothing Quicken can do, other than have their connectivity provider, Intuit, try to get Mohela to rectify the situation. For many financial institutions, connectivity with Quicken is not a top priority, and for some, it's a perceived security risk they might choose to block.

    Quicken Mac Subscription • Quicken user since 1993
  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello All,

    This is now considered a known issue that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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This discussion has been closed.