Colonial Bank not working

Keph01

Colonial Savings Mortgage stopped working. I tried to Deactivate and Reactivate it, but upon deactivating it, I have no option to setup online connections. I tried to add the account again, as a completely new account, but when I try to add Colonial Savings Mortgage it gives me an error (for weeks). CC-502 "Oops. There is a connection problem." I've tried reporting the problem within the tool, but have received no response.

NotACPA

You won't be receiving a response. That's not how things work.

And, have you seen this FAQ? https://www.quicken.com/support/error-when-updating-accounts-cc-502

Keph01

Still having the issue trying to connect to Colonial Mortgage. Trying to add the account now as a new account since there is no way to setup the online services to the existing account. I keep getting the error, "Sorry. We encountered an error. (It's not your fault.)" No matter how many times on any day, it never works.

UKR

Just my 2cents' worth …
I would not bother attempting to activate any loan or mortgage accounts for downloading. I would just simply set them up as "offline" (manual) loan accounts with a Scheduled Reminder to record the monthly payment from your checking account.
(Not discussing LOC or HELOC accounts here. They should be set up as offline credit card accounts)

At least in Quicken for Windows, an online-connected loan or mortgage account does NOT have a transaction register. All data shown in the account come from whatever information the bank downloads to you ... if this process works at all.

As a result of being connected, the scheduled payment transaction reminder cannot transfer the amount of principal paid into the (non existent) account register and must use a category, usually something like Loan:Principal, instead. The category name seems to vary with the Loan Type you selected when creating the loan account in Quicken.

Effective with Quicken Windows 2018 and newer
you should be able to deactivate an online-connected loan account and regain full control over your transaction register. And you should also review the Scheduled Reminder (or Memorized Payee List entry) associated with the monthly loan payments to ensure they now transfer Principal to the loan account register and not to a Category.

If you're a Q Mac user, you should be able to do something similar about setting up and maintaining an offline mortgage account together with a correctly calculated Scheduled Transaction Reminder for the monthly payments from your checking account.

Quicken Kristina

Hello All,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket #10978151/CTP-9708)