Colonial Bank not working


Colonial Savings Mortgage stopped working. I tried to Deactivate and Reactivate it, but upon deactivating it, I have no option to setup online connections. I tried to add the account again, as a completely new account, but when I try to add Colonial Savings Mortgage it gives me an error (for weeks). CC-502 "Oops. There is a connection problem." I've tried reporting the problem within the tool, but have received no response.