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Navy Federal Credit Union One Step Update

danhudsonphd

Hello:

Due to ongoing issues with automatically connecting and downloading transactions for my Navy Federal Credit Union accounts, I deactivated Online Services. I have since tried multiple times to link my accounts to Quicken by activating One Step Update. After signing into my account and selecting all the accounts I want linked, I receive the following error message on the Navy Federal Credit Union webpage:

{
  "timestamp" : "2024-05-09T17:42:44.793-04:00",
  "status" : 500,
  "error" : "Internal Server Error",
  "path" : "/aggregator-authv2/apiConnect"
}

Quicken ultimately times out and says it was unable to link the accounts. However, I receive an email confirmation from Navy Federal Credit Union stating that my accounts were successfully linked.

I am getting frustrated with having to manually download my transactions. Please help! Thank you!

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Comments

Quicken Anja

Hello @danhudsonphd,

If you don't mind, could you please tell us the external error you received (not the error shown in the logs, but in the sign-in screen after the connection fails)? It may also be helpful to provide a screenshot. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you!

danhudsonphd

Hi @Quicken Anja:

Please see the attached screenshot and let me know if you need anything else. Thank you!

quicken-activate-one-step-update-error-message-screenshot.png

WillyG

I'm having a similar problem but no error codes. I have linked the accounts (note I have some separate accounts from my husband so there are two log ins). They worked fine for a couple of weeks, but I noticed last week that none of the transactions were coming into Quicken even though it said it was connecting. I tried disabling all of the accounts and relinked, but it is still occurring. I can download direct from Navy Fed, but it sends me 12 months of data with no way to filter the transaction dates when doing this. Any suggestions?

danhudsonphd

@Quicken Anja: Any insights after reviewing my screenshot of the external error?

PWillette

I am having the EXACT same issue.

Is there a fix, Anja?

ron.p

On going here too! Largest credit union in the nation, this is nuts.

wthutto

Same problem here with the Server Error msg and ultimate account re-connect failure msg. Called NFCU tech support on 06/20/24 and they stated they were aware of the issue and were working on it but that leaves much to the imagination. Throughout my history as a user, I have fought one-step update errors and have wasted much time unlinking and re-linking but the fun continues. With the subscription service sold to users as the cost to make quicken better, I have seen little change and now a primary capability for me has been unusable for weeks. Would it be too much to ask if someone in the quicken tech support sphere has an update or should I just pay my subscription and remain calm?