Navy Federal Credit Union One Step Update

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Hello:

Due to ongoing issues with automatically connecting and downloading transactions for my Navy Federal Credit Union accounts, I deactivated Online Services. I have since tried multiple times to link my accounts to Quicken by activating One Step Update. After signing into my account and selecting all the accounts I want linked, I receive the following error message on the Navy Federal Credit Union webpage:

{
  "timestamp" : "2024-05-09T17:42:44.793-04:00",
  "status" : 500,
  "error" : "Internal Server Error",
  "path" : "/aggregator-authv2/apiConnect"
}

Quicken ultimately times out and says it was unable to link the accounts. However, I receive an email confirmation from Navy Federal Credit Union stating that my accounts were successfully linked.

I am getting frustrated with having to manually download my transactions. Please help! Thank you!

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @danhudsonphd,

    If you don't mind, could you please tell us the external error you received (not the error shown in the logs, but in the sign-in screen after the connection fails)? It may also be helpful to provide a screenshot. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • danhudsonphd
    danhudsonphd Member ✭✭
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    Hi @Quicken Anja:

    Please see the attached screenshot and let me know if you need anything else. Thank you!