Error with BITW Quote. Keeps saying previous price is 47.7 and saying I am losing money

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I have bitw as a quote. Everyday I see it losing tens and thousands of dollar because It keeps saying the previous day price was $47.7 but today price is $29.40 how can i fix this? It always shows the previous day price of 47.7

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    Hello @eternalthe,

    Due to the nature of this issue, it is recommended that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    Quicken Kristina

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  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
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    I just added BITW as a test … and saw the same issue. According to Fidelity Investments, the 5/10 close was $29.40, but here's what downloaded.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • eternalthe
    eternalthe Member
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    I tried contacting quicken they said just wait it will fix itself been a few days and still same issues. Don't know what else to do.

  • NotACPA
    NotACPA SuperUser ✭✭✭✭✭
    edited May 18
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    @eternalthe At what price did you buy BITW? Because I don't understand how you're losing money simply because of the change in the "current price" download.

    Gains, or loses, are usually calculated with Purchase price vs. Current price.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • eternalthe
    eternalthe Member
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    not losing money at $28 i just want the software to work correctly. more precisely losing time still not fixed