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SSFCU Security Service Federal Credit Union CC-502 for 2+ weeks

vgrayr

I tried contacting SSFCU Tech Support and they point back to Quicken as the problem. They, of course, suggested that I can download transactions in CSV, and I already know that. This does not answer why out of the blue I cannot connect to their servers. I have double-triple checked my username and password and all correct. I can log into the website without problem. I have deactivated all accounts with them, even changed my password (in case anyone changed criteria) in hopes of a clean activation, no joy. Can anyone help?

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Rob L.

Same for me. If I try too many times, it locks my SSFCU account. When is this going to be fixed, Quicken Support?

darapa1617

Same issue!!!!!!

Quicken Jasmine

Hello @vgrayr, @Rob L., and @darapa1617,

A CC-502 error is caused by maintenance on the bank's servers that Quicken uses to download transactions. You may follow this link to access a support article that provides more information as well as troubleshooting steps. It is recommended to save a backup before proceeding (just in case).

I hope this helps!

Rob L.

@Jasmine

So you're saying its SSFCU and SSFCU is saying its Quicken. I love how everyone points the finger at the other guy and no one takes responsibility.

I've done the troubleshooting and it has not helped.

Quicken Anja

Hello @Rob L.,

If the instructions found in the support article that was previously provided by @Quicken Jasmine do not resolve the error, then as stated at the bottom of the article, you will need to contact Quicken Support directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.

jwperry3006

Yep, two plus weeks for me too. Now I get an error messge about timing out. Quicken says SSFC is rejecting connections from Quicken.

Rob L.

@jwperry3006 - I inquired with SSFCU and got a "canned" form letter response that basically said they block servicers who are determined to be a threat so it does appear that SSFCU is blocking the connection. No ETA on a resolution in the letter or follow up emails, just that they were sending it to appropriate department….

Jeff107

I've been having the same issue. I reached out to SSFCU and got a canned answer. When I pushed back on their canned 'member risk' statement asking why after many years of no issues,, I received this as a reply

"Thank you for contacting us. We have been informed that our site is not designed to work with third-party software, so any previous access was due to a workaround on the third-party software’s side. We apologize for any inconvenience however hope this information is helpful."

I've only been a member of SSFCU since 1991 and using Quicken to download transactions since about 1995 so it's a bit of surprise the it's been a workaround for 30is years. Shocking I say - shocking……

Quicken Jasmine

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

We apologize for any inconvenience! Thank you.

luthien

Recent reply from SSFCU included this line.

Our site is not designed to work directly with third-party software due to
their taxing effects on our system. If it is no longer working, we are
unable to make changes to allow it, and no plans have been announced to
do so.