after Cloud reset, Cloud has duplicate transactions R54.17 Windows, Canada; 7.1.0 Android tablet

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pjbondi
pjbondi Member ✭✭

Hello to all:

After Cloud reset, Cloud has duplicate transactions.

My Quicken file on PC is fine.

But these transactions all appear duplicated in the Cloud. Here is screen capture from tablet.

What should I do to fix?

Answers

  • Quicken Kristina
    Quicken Kristina Moderator mod
    edited May 14
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    Hello @pjbondi,

    If you haven't done so already, the first troubleshooting step is to log out of the mobile app, then log back in again.

    Follow these steps to log out and back in again:

    1. Open the Quicken Mobile App.
    2. Tap the menu icon in the upper left.
    3. Tap the Logout button at the bottom of the screen. 
    4. Sign back in with the same Quicken ID.

    If the issue persists after that, then you would want to try a manual cloud reset.

    To do that, first, please save a backup of your Quicken file. Then, create a new data file (click here to view instructions, and review the section titled: "Creating a new file"). Once the new file opens, follow the steps below to remove your main data file's cloud account.

    1. Go to Edit
    2. Preferences
    3. Quicken ID & Cloud Accounts
    4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button, it is written in blue underneath the "Edit dataset name" button)
    5. Select the Cloud Account Name used for your main data file and click Delete
    6. Type Yes and click Delete

    After that, switch back to your main data file (click here to view instructions, scroll down and review the section titled: "How to alternate between multiple files"). 

    Once your main file opens, resync your data by navigating to the Mobile & Web tab and clicking on the blue Get Started button, and then the blue Sync Now button and see whether or not the errors you were receiving persist. You can then also delete the new file you previously created as well as its cloud account.

    I hope this helps!

    Quicken Kristina

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