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Quicken Constantly Crashing on Acct. Update

encore

Hello, I have all the exact same issues as this previous thread.

https://community.quicken.com/discussion/7923258/quicken-crashes-downloading-transactions-or-when-attempting-to-deactivate-and-reactivate-accounts

I have done all of the recommended fixes with no success. Unable to deactivate account as it also crashes. This has now happened twice. The first time support created a new file and I had to start all over. I do not want to do that again as I have already invested a significant amount of time to set up. I have uninstalled and reinstalled the program without success.

Right now my account is completely useless. I really like Quicken’s features and would like a permanent fix. Please help. Thanks!

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Quicken Jasmine

Hello @encore,

When did this issue begin to occur? After a recent update? Where do you keep your Quicken data file (C Drive, External storage, etc.)?

Let me know!

encore

Hello, Thank you for the prompt response. No update, it has happened twice. The first time, support created a new file and I had to re-create. Most recently it started yesterday morning. The night before was working perfectly.

The Quicken app is installed in my local documents folder. This PC>Documents>Quicken folder.

Thanks

encore

Correction the application is installed on C drive, Program apps, Quicken.

My data file is on my PC>Documents>Quicken

Thanks

UKR

If you haven't done so already, please do the following actions:

Even if you are on the latest software level already, download and install the latest Manual Patch file from https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product to ensure your Quicken software is up to date and correctly installed.
Reboot Windows.
Start Quicken. Do not run One Step Update.
Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

Validate and Supervalidate instructions
First save a backup file prior to performing these steps
Validate:
• Click File
• Select Validate and Repair File...
• Select Validate File
• If the data file contains investment accounts also select "Rebuild investing lots".
• If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

Super Validate:
• Click File
• Press and hold both CTRL and Shift keys while you click Validate and Repair File...
• Select Supervalidate File
• Click OK
• Review the Data Log. Anything interesting in there, worthwhile posting here?
• Close Quicken, leave it closed for about 30 secs
• Reopen Quicken and see if the issue persists.

miklk

If you are really getting repeated crashes and have tried the standard stuff, I would suggest you do a record-by-record copy of your data file which can usually repair some undetected corruption:

NOTE: This will require you to reestablish ALL your FI connections and passwords again so it can be a pain if you have many online enabled accounts

File Menu
Copy or Backup
Create a Copy or Template then Next
Leave all the defaults as is BUT you can change the new file name if desired
Click Save Copy and then open the copied file
Reestablish all your online connections