Home screen and one step update icon suddenly disappeared

deltavee

The home screen and one step update icon are suddenly no longer accessible on my Quicken Premium. The view tab and toolbar don't list them either. I did a re-start but that didn't solve the problem. Ideas?

Quicken Kristina

Hello @deltavee,

To clarify, you posted this in the Quicken on the Web section of the Community, but your description sounds like you're encountering this issue in the Desktop version of Quicken. Is this happening in Quicken for Windows or Quicken on the Web? When did you first notice this issue?

If you are in Quicken for Windows and you have pop-up registers turned on (you can check that under View), then it's possible a register window is blocking your view of the home screen and toolbar.

If that's not the culprit, it would be helpful if you could post a screenshot (with any personal information redacted) of what you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response!

Quicken Kristina

Hello @deltavee,

To clarify, you posted this in the Quicken on the Web section of the Community, but your description sounds like you're encountering this issue in the Desktop version of Quicken. Is this happening in Quicken for Windows or Quicken on the Web? When did you first notice this issue?

If you are in Quicken for Windows and you have pop-up registers turned on (you can check that under View), then it's possible a register window is blocking your view of the home screen and toolbar.

If that's not the culprit, it would be helpful if you could post a screenshot (with any personal information redacted) of what you are seeing. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your response!

deltavee

Problem solved. Thank you.

Quicken Kristina

Thank you for the follow up,

I'm glad to hear the issue is resolved. Did you do something to correct the issue, and if so, what action fixed it?

I look forward to your reply!