CLOSED 6/20/24 Dime Community Bank Personal Web - "Quicken couldn't find any accounts to add"

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We have identified that users with Dime Community Bank Personal Web are receiving CC-501 in Quicken for Windows and "Quicken couldn't find any accounts to add" in Quicken for Mac.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 11073092/CTP-10058)

Quicken Kristina

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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    UPDATE 5/28/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Jasmine

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  • Quicken Anja
    Quicken Anja Moderator mod
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    ONGOING 6/4/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod
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    CLOSED 6/20/24

    This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

    Thank you!

    -Quicken Anja
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