CLOSED 10/19/24 Dime Community Bank Personal Web - "Quicken couldn't find any accounts to add"

Quicken Kristina

We have identified that users with Dime Community Bank Personal Web are receiving CC-501 in Quicken for Windows and "Quicken couldn't find any accounts to add" in Quicken for Mac.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 11073092/CTP-10058)

Quicken Jasmine

UPDATE 5/28/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 6/4/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

CLOSED 6/20/24

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!

Quicken Kristina

CLOSED 10/19/24

We were informed that the financial institution is blocking the connection with Quicken. We recommend that you contact the financial institution and request they resume aggregation.

Thank you!