Quicken Passcode and Touch ID Sensor Don't Work on Samsung S21 (edit)

tjbuki
tjbuki Quicken Windows Subscription Member ✭✭
edited June 22 in Errors and Troubleshooting (Mobile)

I'm unable to enable use of the Quicken Passcode and Touch ID. When I try to enable them, the slide button immediately returns to the disabled setting. I use a Samsung Galaxy S21 and have checked the app permissions and biometric settings. I see nothing that would prevent enabling the Quicken Passcode or Touch ID. However, I'm able to use Touch ID with other apps on my phone. Please advise and thanks.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @tjbuki,

    Have you tried uninstalling and reinstalling the Quicken Mobile app? If not, I suggest doing so and let us know the outcome.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • tjbuki
    tjbuki Quicken Windows Subscription Member ✭✭

    Yes, a few days ago. I just unistalled and reinstalled again ant it's working now. Thx.

  • Quicken Anja
    Quicken Anja Moderator mod

    Thanks for the update! Glad to hear the issue has been resolved. 🙂

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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