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    • Quicken Passcode and Touch ID Sensor Don't Work on Samsung S21 (edit)

    Quicken Windows Subscription Member ✭✭
    edited June 2024 in Errors and Troubleshooting (Mobile)

    I'm unable to enable use of the Quicken Passcode and Touch ID. When I try to enable them, the slide button immediately returns to the disabled setting. I use a Samsung Galaxy S21 and have checked the app permissions and biometric settings. I see nothing that would prevent enabling the Quicken Passcode or Touch ID. However, I'm able to use Touch ID with other apps on my phone. Please advise and thanks.

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    Answers

    • Moderator mod

      Hello @tjbuki,

      Have you tried uninstalling and reinstalling the Quicken Mobile app? If not, I suggest doing so and let us know the outcome.

      Thank you!

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

    • Quicken Windows Subscription Member ✭✭

      Yes, a few days ago. I just unistalled and reinstalled again ant it's working now. Thx.

    • Moderator mod

      Thanks for the update! Glad to hear the issue has been resolved. 🙂

      -Quicken Anja
      Make sure to sign up for the email digest to see a round up of your top posts.

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