Quicken Passcode and Touch ID Sensor Don't Work on Samsung S21 (edit)

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tjbuki
tjbuki Member ✭✭

I'm unable to enable use of the Quicken Passcode and Touch ID. When I try to enable them, the slide button immediately returns to the disabled setting. I use a Samsung Galaxy S21 and have checked the app permissions and biometric settings. I see nothing that would prevent enabling the Quicken Passcode or Touch ID. However, I'm able to use Touch ID with other apps on my phone. Please advise and thanks.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @tjbuki,

    Have you tried uninstalling and reinstalling the Quicken Mobile app? If not, I suggest doing so and let us know the outcome.

    Thank you!

    -Quicken Anja
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  • tjbuki
    tjbuki Member ✭✭
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    Yes, a few days ago. I just unistalled and reinstalled again ant it's working now. Thx.

  • Quicken Anja
    Quicken Anja Moderator mod
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    Thanks for the update! Glad to hear the issue has been resolved. 🙂

    -Quicken Anja
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