Hello:
I need some assistance with -- I believe -- clearing cache related to WebConnect.
Background first:
- I have been using PNC Bank's "DIRECT CONNECT" method to a) download transactions and b) pay my bills via Quicken for the past ~2 years.
- I have never had any issues whatsoever with the DIRECT CONNECT method (PNC).
Recent change:
- Due to mail fraud, I had to replace one (1) of my checking accounts with PNC.
- Once I created the new checking account in Quicken, I went ahead to add establish the "Online Services" for the new account.
- UNFORTUNATELY, I made the mistake to use WEB CONNECT (vs. DIRECT CONNECT) when setting up the new account.
Next:
- I called PNC's Help Desk and they advised me to remove all "Online Services" for all six (6) accounts.
- I did exactly that and then recreated the online services connection using DIRECT CONNECT for all accounts.
- As part of the process, I encountered an error (CC-51)... see attached snapshot.
- I had the option to continue the setup though.
- Afterwards, when checking the "Online Services" tab, all accounts clearly listed DIRECT CONNECT for its connection method.
- The next business day, I was able to download transactions. Great!
Problem:
- Although I was able to successfully download transaction from PNC into Quicken, I then realized I that could NOT transfer amounts across 2 accounts.
- For example, when scheduling an internal account-to-account transfer, the "Online Center" showed "Not sent" AND I noticed 2 small icons ("Outstanding Task") next to the 2 account numbers (left panel).
- I went ahead and re-created the online services for all accounts (in fact, I did it multiple times).
- Each time, I ran into the same CC-51 error. The last time, I clicked on the small 'lock icon' and then I noticed the reference to "WEB CONNECT"... see attached image.
Recap AND question(s):
- Again, I have removed the "Online Services" for all accounts several times.
- Each time, I can successfully connect to PNC and link to my accounts. However, I always get the reference to CC-51's WEB CONNECT error (even though the online services show DIRECT CONNECT).
- How can I clear any lingering references to WEB CONNECT due to my making the mistake to connect to WEB CONNECT once when setting up the new account? If yes, where do I need to go (e.g., log file)?
- OR, is that something that only PNC can remove somewhere in the account profile/settings?
Any advice is greatly appreciated given that the mail fraud has already cost me a great amount of time as well as some actual $$.
Thank you,
Tom
