Account login website does not have the "subscription" link in sidebar

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ColdGranite
ColdGranite Member ✭✭

According to instructions for managing a subscription ( https://www.quicken.com/support/how-do-i-manage-my-quicken-subscription ), you are supposed to log in to your account which should have the following in the sidebar:

OVERVIEW, SUBSCRIPTIONS, SIGN-IN & SECURITY, PERSONAL INFO, DROP-BOX OFFER.

When i log in to MY account, the sidebar only has:

OVERVIEW, SIGN-IN & SECURING, PERSONAL INFO

Nowhere is there a "SUBSCRIPTIONS" link. My subscription was renewed automatically, apparently, but there is no way to stop renewal, or to change payment options.

Using Quicken Classic Business and Personal, Canada, version R53.26

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Comments

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
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    Did you log into your Quicken.com online account via the website?

    If so, you might want to try logging into your Quicken.com online account by going to Help > Manage Your Subscription > My Quicken Account from within your Quicken installation.

    Quicken Classic Premier (US) Subscription: R55.26 on Windows 11

  • Arctic Hare
    Arctic Hare SuperUser ✭✭✭✭
    edited May 24
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    @Boatnmaniac That method of logging into My Quicken Account only provides a high level summary of subscription information - at least that is the result I get on my Canadian H&B Classic.

    To get to the detailed subscription information for a Canadian subscription, you should start at this URL: https://www.quicken.com/canada/

    And, once you have logged into your account, you should still see the word "Canada" as the last word in the URL:

    Unfortunately, I think many people get logged into the Quicken.com - missing the "/Canada" - when looking for Canadian subscription information and then they can't see their subscription info.

    Once logged into the Canadian account site, I see the following:

  • Boatnmaniac
    Boatnmaniac SuperUser ✭✭✭✭✭
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    @Arctic Hare - Interesting. I had thought that maybe @ColdGranite might have either 2 different Quicken IDs (one with an active subscription and one without….something some other users have done) or, as you pointed out, logged in on the US site instead of the Canada site.

    I thought for sure that regardless of which it was, accessing the account via Help would be the surefire way of getting to the correct URL/Account and one would see something like this where the Subscription can be managed via the "Subscription" link on the left or via the "Manage" link in the Subscription card of Overview. Thanks for piping in and correcting my wrong assumption.

    If Canada users are not taken to the subscription view like this then it tells me that the link in Quicken Canada is wrong needs to be corrected because it is wrongly taking the user to the wrong site. It should be reported to Quicken via Help > Report a Problem.

    Quicken Classic Premier (US) Subscription: R55.26 on Windows 11

  • Quicken Kristina
    Quicken Kristina Moderator mod
    edited May 28
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    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    When I tested, I saw that it is defaulting to the US site, even when using Help > Manage Your Subscription > My Quicken Account directly from the Canadian version of Quicken. I forwarded this issue to the proper channels to be further investigated. In the meantime, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.    

    (CTP-10112)

    Quicken Kristina

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  • ColdGranite
    ColdGranite Member ✭✭
    edited June 3
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    REMOVED