Wescom Credit Union - FDP-102 (QMac)

System

This discussion was created from comments split from:

Wescom Credit Union - CC-502

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seqkn

following - same trouble with WESCOM CU

Quicken Kristina

Hello @seqkn,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

We have forwarded this issue to the proper channels to have this further investigated. Thank you for sending a problem report with log files attached. If any other Quicken for Mac users are encountering this issue, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.    

Quicken Anja

Hello All,

Is the error being received still FDP-102, or has it changed?

Also, please be aware that we do now have a known issue with Wescom Credit Union receiving error CC-501 that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.

We apologize for any inconvenience in the meantime! Thank you.

Quicken Kristina

Hello All,

We received a response from our teams that there was a change on the financial institution website that may be responsible for the issues you're encountering. Please try updating your accounts again to to see if the issue persists.

Please let me know how it goes!

pereza1

While I'm able to reconnect to my Wescom accounts, now each transaction is "flipped" (charges are now credits and payments are now charges). This is also applicable to loans, which are now showing positive balances.

Quicken Kristina

Hello @pereza1,

Thank you for confirming it is now connecting. The issue you're describing with transactions being flipped is a known issue. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket #11089059/CTP-10121)