PennyMac Home Loan Solutions FDP-163 Error (QMac)

System

This discussion was created from comments split from:

Error with PennyMac

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wjfreeman

my Mac stopped downloading transactions from PennyMac. The last update was from last month. The error message from Quicken is:

[Edited Screenshot to Remove Personal Information]

Quicken Kristina

Hello @wjfreeman,

Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Thank you!

(Ticket# 11056478/CTP-10005)

j3r4m3y

This is [Removed - Profanity] answer I got.

Dear ,

 I apologize for the inconvenience; however, because your security is important to us, we have added a 2- Factor authentication process to our security features that will not work with the Quicken aggregators at this time. 

Sincerely,
The Pennymac Team

garycraze

I've had other accounts add two factor authentication and Quicken was able to make an aggregator that worked. What's the status on this Quicken?

jacobs

What's the status on this Quicken?

@garycraze I don't know if anyone will be able to answer that question, since Quicken contracts out connectivity service to Intuit, but you might want to contact Quicken Support (link at the top of this page) to see if they can provide any information. This is a Community site with mostly fellow Quicken users, who obviously don't know the answer, and a handful of Quicken moderators who might answer but likely have no inside information and will refer you to the Alert message they linked above.

Dean109

Not sure what answer they can provide? … Quicken simply needs to complete their working this out with Pennymac and make the program updates. And / Or provide the community with some real status information so that we know what is going on in their work to date.

Traditional 2 factor MFA is not an issue, they actually had this turned on before the change of the URL and it worked just fine. If they (PennyMac) have now done something different and more restrictive then this will need to be addressed in the updates.

j3r4m3y

It is a new URL. I have provided it for everyone but no one wants to do anything about it.

https://identity.pennymac.com

jacobs

I have provided it for everyone but no one wants to do anything about it.

Because this is a Community forum, with mostly fellow Quicken users trying to help each other. You can use Help > Report a Problem in Quicken to send this information, but you won't get any reply. Or you can contact Quicken support to give them the information. (But I don't think that's necessary, because it's already been acknowledged above from one of the moderators that this is a known issue.)