Navy Federal Ongoing Issues One Step Update

Question

I along with many others are not able to use one step update to download transactions from Navy Federal Credit Union.  Quicken Classic for windows (R56.9 27.1.56.9) asked that I authenticate with NFCU via the browser.  I do so and NFCU's webpage reports that I successfully authorized quicken.  I also get an email from NFCU repeating the successful message.  I go back to quicken and get the below pasted error message.

THIS HAS BEEN ONGOING FOR MONTHS!

I've done clean installs of quicken, of various browsers, cleared caches, temp files., etc., etc.  Been a 20+ year member of quicken and have never seen this level of disrespect for your customers with MONTHS of zero help from quicken, zero status updates and little hope of a fix.  I do not want to change products, I like quicken, my budgets are built around it, I'm familiar with how it works and so forth.  However, manually downloading qfx files for each account is not what I paid for.

PLEASE help me and others get this fixed, provide timely updates, etc.

What other info do you need from me to help me get back my connection and save me as a customer?

ron.p · Answer

thank you.  It’s very disappointing to hear no progress in correcting.  I don’t fall into either scenario listed and nfcu said all is well on their end, my accounts are fully authorized.  [Removed - Rant]

Quicken Kristina · Answer

Hello @ron.p,

To help troubleshoot this issue, I checked on our end and can see a FDP-101 error when you're trying to connect to Navy Federal Credit Union.  The FDP-101/CC-501 when trying to connect or authorize accounts with Navy Federal Credit Union is a known issue.  Though we do not currently have an ETA, you can bookmark this Community Alert to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

Per the Community Alert, the most common causes of this issue are:

* Having the same credit card number as someone else on the account
* Being an Authorized User on the account rather than the primary cardholder.

If you are experiencing one of these scenarios, we recommend contacting Navy Federal Credit Union for assistance.

Thank you!

(Ticket #11013482)