Quicken Classic PREMIER for Windows stops working for any online access or download is attempted

Michael Lynch

Quicken Classic PREMIER FOR Windows

R56.9

BUILD 27.1.56.9

WINDOWS HOME

QUICKEN stops working whenever I try to go online to do a "One Step Update" or "Cloud Sync"

This has happened before very recently. I remember seeing a solution that solved the problem about a week ago after coming here to check after about a month of quicken hanging anytime I tried to access a "one step update" or Synch to mobile app.

Now the problem has recurred and I can't find the workaround solution any more.

HELP!!!

Images below demonstrate: 4:39pm → 6:43 pm = no changes!
Quicken is frozen and can only be resolved using Windows Task Manager to close Quicken

Quicken Anja

Hello @Michael Lynch,

To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

I hope this helps!

Michael Lynch

Before your answer arrived in my inbox, I broke down and took a chance following advice from the support website and deleted my quicken program. And reinstalled fresh. It was a nerve-wracking procedure and it without problems but I can now do updates and syncs - even though now my phone app has duplicates of each account displaying.

Michael Lynch

BTW: I ultimately solved problem #2 (the phone app duplicates) by deleting and reinstalling the Quicken iPhone app.

There were probably only three attachments that were lost in the process- and that’s only because I added them to my new transactions before doing the reset. Maybe they were added to the duplicate account. I’ll never know.

Quicken Jasmine

Hello @Michael Lynch,

Thank you for coming back to update us and share this information with other users.

We are happy to hear that the issue has been resolved for you!

Michael Lynch

I do not spend every minute at my computer (thankfully) but I am returning to report that my own fix worked for a few days and then the problem returned and I just didn't synch or download my transactions for what is it now? - two weeks!
Finally getting a free moment to follow the directions you gave, I found I could download my missing bank transactions.

But now all progress has stopped. Trying to Reconcile my accounts did not work. Although the program seemed to indicate it was actually reconciling the accounts, and even made Balance Adjustments when it seemed to find errors, it did not mark any of the "reconciled" transactions with the expected checkmark. Instead the "C" (cleared) mark remained. Retrying made no difference. In fact it seemed to add different monetary adjustments the second try.

And now as I move to close Quicken, the program hangs again. Just as it did before I attempted the fix. The rotating circle indicating that "Syncing Quicken and the Quicken Cloud" is occurring just keeps spinning. I know from past experience that this means nothing more will occur. I have let that circle spin for 7 hours "just in case" there was a reeeeeeealy slow process occurring.

Nope the program is broken.

Now I am wondering whether my Malwarebytes antivirus might be blocking quicken.

Michael Lynch

Follow up: I called the Quicken premier help line and after a 15 minute wait, was assisted by a competent customer service agent (in Guatemala) who immediately diagnosed the problem:

My internet app information was corrupted. He learned this by having me go to Preferences page on my computer and then to the mobile and web link there and turning off the sync button at the top of the page. Suddenly, (magically!) I could download transactions from my banks again.
After that we went back to the mobile and web page again and clicked on "Troubleshooting: Reset my to my account and "Reset your cloud data" That process took almost as long as the hold time waiting for a support person but it worked and it did not seem to cause me to lose any data.

I hope my experience helps somebody. This has been a long process for me since I generally am only able call Customer support when they are not available. This time I took the day off and called while they are available. 🙃