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Since update to R57.12 Quicken extremely slow to open

Ristin

Quicken Classic Build 27.1.57.12 Ver. R57.12 Windows 11 Enterprise

Quicken updated to this version 2 days ago. Since then every time I open Quicken, the program takes 5-7 minutes before it's usable. I haven't made any settings changes, this started happening right after the update.

When I double click the Quicken icon, most of the time, the program will launch and I will see my home screen, but I can't click on anything or even minimize/maximize the window. It's completely frozen for 5-7 minutes. Task manager shows it as not responding, however if I wait, Quicken will start functioning and function normally. Other times, Quicken will start but only displays a white screen and again, about 5-7 minutes before I see my home screen.

I don't use Mobile & Web, nor download transaction at opening.

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Accepted answers

Boatnmaniac

Just a few ideas on different troubleshooting steps you can try:

Move your data file off of the NAS, save it to your local hard drive and try opening the file from there. (I can't tell you how many times I've heard "well, it's been working on my NAS or Cloud storage site for years without problems" and moving the file to and running it from the local hard drive resolved the issue. From my perspective if the data file is not saved on and run from the local hard drive it is just a matter of time before data file corruption/failure/performance issues will occur and it is sometimes not recoverable.)
Try restoring a backup file from before you updated to R57.12 and save it and run it from your local hard drive. (For me R57.12 corrupted every data file I tried to open, including restored backup files. Others have reported other issues with R57.12, including responsiveness and slowness issues.) Quicken automatically creates a backup of the prior version when doing a version update and places the version being updated into that backup file name. It will look something like what is shaded in yellow in this picture:
If #1 and #2 do not fix the issue, try progressive restoring earlier backup files until you find one that works. In some cases, the corruption or data file issue existed for a while and the version update was just the trigger to cause the issue to popup. If this is the case there might be a need to go start with one backup file and work backwards from there to find one that does work.

All comments

Quicken Jasmine

Hello @Ristin,

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

I hope this helps!

Ristin

Additional info to help diagnosis: My Quicken data file is located on my NAS, a Readynas 204. I know Quicken doesn't recommend this arrangement, but it has worked well for me for over 15 years. (Quicken user since Quicken 6) I do this mainly because my off site backup program runs on the Readynas so all my data files for all the programs I use are stored on the Readynas. I bring this up because my first attempt to validate my data file prompted two error dialogs after about 10 minutes of being locked up. First error was "unable to close file", 2nd error was "file open in cloud app". The error didn't specify what cloud app had the file open, so I assumed it was Google drive which runs on the Readynas OS. I stopped the Google Drive service on the Readynas, rebooted the NAS and my computer. Attempted file validation again and the process completed successfully and reported a few errors which file validate corrected. Shut down Quicken, waited 5 minutes and restarted. Same issue persists, the program freezes after loading. I timed the freeze up a few times and found Quicken to be frozen for about 3 minutes and 20 seconds. After the 3m20s freeze up, Quicken will function normally until closed and reopened.

Tried super validate and again a few issues were detected and repaired however Quicken still stalls for 3m 20s upon reopening.

I looked through preferences to see if some online process was selected at boot up, but none are. I don't use Quicken bill pay or mobile sync and I do not have download accounts at startup selected.

I am now on version R57-16 and the issue persists.

Thanks

RalphC

"I know Quicken doesn't recommend this arrangement,…"

Patient to Doctor: Doctor, it hurts when I do this.

Doctor to Patient: Well, don't do that.

Boatnmaniac

Just a few ideas on different troubleshooting steps you can try:

Move your data file off of the NAS, save it to your local hard drive and try opening the file from there. (I can't tell you how many times I've heard "well, it's been working on my NAS or Cloud storage site for years without problems" and moving the file to and running it from the local hard drive resolved the issue. From my perspective if the data file is not saved on and run from the local hard drive it is just a matter of time before data file corruption/failure/performance issues will occur and it is sometimes not recoverable.)
Try restoring a backup file from before you updated to R57.12 and save it and run it from your local hard drive. (For me R57.12 corrupted every data file I tried to open, including restored backup files. Others have reported other issues with R57.12, including responsiveness and slowness issues.) Quicken automatically creates a backup of the prior version when doing a version update and places the version being updated into that backup file name. It will look something like what is shaded in yellow in this picture:
If #1 and #2 do not fix the issue, try progressive restoring earlier backup files until you find one that works. In some cases, the corruption or data file issue existed for a while and the version update was just the trigger to cause the issue to popup. If this is the case there might be a need to go start with one backup file and work backwards from there to find one that does work.

Ristin

June Update: I moved the data file from my NAS to the local computer and that fixed the delay in the file opening. I have reasons for having the data file on the NAS, so I just deal with the delay.

July Update: The most recent update to Quicken R57.26 Build 37.1.57.26 fixed the delayed file opening of the data file on the NAS.

I'm back to riding the ragged edge of disaster at full speed.