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CapitalOne 360 not downloading

Roger Kint

Is anyone else experiencing this? Downloads have been working reliably since the new auth method that began in 2021. Now all my CapitalOne accounts have been getting the ubiquitous download Connectivity Problems (This error could also occur if there is a temporary server issue) for the last few days. Resets, although completing successfully, still error out on subsequent tries.

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Quicken Jasmine

Hello @Roger Kint,

If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

Thanks!

Roger Kint

This appeared to be triggered by a legacy Money Market account which they no longer offer. Due to inactivity they lock the account until you make a transfer. This caused all my other accounts at CapitalOne to error out during the download. Problem resolved.

Quicken Jasmine

Hello @Roger Kint,

Thank you for coming back to update us! I am happy to hear that you were able to reach a resolution.

Please don't hesitate to reach out with any further questions or concerns!