Texas Trust Credit Union

Tami Joachim Brzenk · June 20

I received a notification from my bank Texas Trust Credit Union that they were updating their online banking website and that we would need to create new user names and passwords. Unfortunately I have been unable to update or add back my Credit Union accounts in Quicken since this change. I have tried re-adding the account but I am getting the CC-502 error stating that the Texas Trust CU Website is temporarily unavailable. I know it is not true because I am able to log into the website without issue. Is there something that Quicken needs to do to allow me to update my account in Quicken? I have disabled the online services and attempted to re-add the account using my new user name and password but it does not work. Please help.

Jake02 · June 20

I am also having this problem. When logging in to their web page, it now goes to:

https://texastrustcreditunion.financialhost.org/user-login

instead of the previous location. As the original poster stated, this started today.

Quicken Jasmine · June 20

Hello @Tami Joachim Brzenk and @Jake02,

A CC-502 error is caused by maintenance on the bank's servers that Quicken uses to download transactions. You may follow this link to access a FAQ that provides more information and troubleshooting steps.

I hope this helps!

Tami Joachim Brzenk · June 21

This did NOT help. Texas Trust has a new log on screen which Quicken does not appear to recognize. Quicken needs to update something so we are able to download transactions. https://www.texastrustcu.org/ Thank you.

UKR · June 21

Have you tried this yet?

If your bank recently changed their website or password requirements please read and follow instructions here:

For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

If that doesn't resolve the issue:

It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit Inc., of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
If they didn't do that, complain to your bank's or biller's office of the president.
You also need to contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc. Ultimately, however, the bank or biller must initiate the call and work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).

Tami Joachim Brzenk · June 21

I will try that next. Thank you!

rmillion55@ · June 23

I also have the same problem. I suggest that the problem is that there is a on-line banking website: https://texastrustcreditunion.financialhost.org/user-login

It appears to me that Quicken needs to update this within the application to correct the problem.

Tami Joachim Brzenk · June 24

I just heard from Texas Trust. This is what they said…

"We are currently working with our online banking vendor to resolve the quicken issues. As of right now, Quicken's Quick Web Connect will not be live until 06/28/2024"

Jake02 · June 29

June 28 has come and gone, same problem. However, there is an acknowledgement of the problem on their web site.

Jake02 · July 1

I just checked again, and got Quicken and Texas Trust to connect.

Texas Trust Credit Union

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