Repeating Downloads after Reconciliation

Rickimago

For months I have daily downloaded accounts, entered transactions manually, reconciled each account, validate and repair, then backup. The next day I go in to download accounts through One Step, the same transactions download as if I never did the precious work. I have to re-enter everything a second and sometimes third time. And yes, I am current in my version of Quicken. This began occurring after the last couple of updates (not sure which one as I hoped it would get corrected in subsequent version, but never has). HELP

Quicken Kristina

Hello @Rickimago,

To assist with this issue, please provide more information. What method are you using when downloading accounts (One Step Update, or downloading a file directly from the financial institution then uploading into Quicken)? Why are you performing a validate and repair daily? To clarify the issue, are you getting duplicate transactions (the same transactions redownloading over and over again), or are the manual changes you're making not being saved?

If you are getting duplicate transactions, then I recommend following this troubleshooting from this article on duplicate transactions:

Step 1: Add the Downloaded ID column to your register

1. Click on the Register Columns gear icon at the top right of the account register.
   
2. Place a checkmark next to Downloaded ID, then click Done. (If you use Two-Line Display, you will need to select Downloaded ID and Downloaded reference).
   
3. Review the Downloaded ID. This is the unique identifier for each downloaded transaction. It is used by Quicken to determine which transactions have been downloaded and which ones need to be downloaded. 

Step 2: Determine which of the following situations is causing duplicate transactions

Mismatched manual and downloaded transactions appear in the account register.

If the duplicate and manual transactions do not have a Downloaded ID, then the downloaded transaction was not properly matched to the manual entry.

Solution: Delete the manual entry.

1. Right-click the manual entry.
2. Select Delete.
3. Confirm by clicking Yes.

Downloaded transaction appears twice, with the same Downloaded ID.

Solution: Set the register for the affected account to Single-line display.

1. Press Ctrl + 2 on your keyboard.
2. Delete the duplicate transactions. 
3. Set the register back to Two-line display by pressing Ctrl+2 again.

Downloaded transactions appear twice, with different Downloaded IDs.

If your bank and/or their service provider is making changes to how they present data to Quicken, there is the possibility that they may transmit the same transaction with two different IDs.
Solution: Contact the Online Banking Support for your bank (Tools menu > Online Center > Contact Info) to request they escalate to their OFX team or service provider in order to resolve this issue for all their Quicken customers.

Transactions are downloaded through Quicken AND a manual download from your bank's website, resulting in different Downloaded ID numbers and duplicate data.

Solution: Don't mix your methods for getting transactions from your bank. If you want to download from the website, try to stay with that method. If you decide later that you want Quicken to update automatically rather than manually downloading yourself (or vice versa), be aware that you may encounter duplicate transactions on that first download after the change. You will need to manually delete the duplicate transactions.

Transfers are appearing twice.

This occurs when a transfer is downloaded for one account then downloads again for the other account and the transfer transactions do not get matched to each other.

I look forward to your reply!

Rickimago

to clarify- i am using one step update. Having entered the downloaded transactions, i reconcile, and backup file. But when i use one step update the next day- it’s as if i never did any of this. The same transaction reappear as new, i have to re- enter them again, reconcile, and backup. Its like the previous day’s work never took place.

Quicken Kristina

Thank you for your reply,

To clarify, when you say it's like the previous day's work never took place, do you mean that when you open your Quicken file the next day, those transactions are not in your register at all, and then they redownload when One Step Update runs?

If that is what is happening, then you may be opening an older file rather than the file you'd been working on the day prior. How do you open your Quicken program (for instance, do you have the icon pinned to your task bar, do you have a shortcut on your desktop, do you double click directly on a file on your desktop or documents folder, etc.)?

If that is not what is happening, then are the transactions you worked on yesterday still there in your register, but then redownloading when One Step Update runs?

I look forward to your response!

Rickimago

I do one step update, i accept the transactions, i reconcile, then backup. I dont close the file. But later that day, or the next day, i do one step update- and it downloads the same transactions i just entered and reconciled. It doesn’t add a duplicate- the register does not show the transactions that were previously downloaded and reconciled- as if i never entered them last time. I even tried validate and repair as well as super validate. That doesn’t fix it either.

Quicken Kristina

Thank you for your reply,

How long have you had that file up and the Quicken program running? Have you tried restarting the program and testing to see if the issue persists after the program restart?

Thank you!

Chris_QPW

The location of the data file might matter too. If it is stored in a "cloud folder" or "controlled folder" something might be preventing it from writing out the data file.