Navy Federal One Step Update issue

DGLV

Quicken repeatedly requests to reauthorize Navy Federal accounts for one step update after successful reauthorization. Both Navy Federal and Quicken acknowledge a successful reauthorization, then next time I log in I am asked to reauthorize again, and again, and again.

Quicken Classic, H&B June 2024

Quicken Kristina

Hello @DGLV,

The issue you describe typically happens when Quicken is still seeing one or more accounts that are connected via the old connection rather than the updated connection.

When that reauthorize prompt comes up, Quicken should show you the names of the accounts that it sees connected via the old connection (See sample image below).

Take note of the account names it shows you, then backup your Quicken file and go to Tools>Account List to find those accounts.

If the problem accounts are closed or inactive on the financial institution side, but still trying to connect in Quicken, then deactivate those accounts and test to see if you're still getting a reauthorize prompt.

If the problem accounts are active accounts, then check to see if there are any extra accounts connected to Navy Federal Credit Union (since it's possible that the accounts were added as new rather than linked to the existing accounts in your Quicken file). If you don't already have a recent backup, make sure to backup your Quicken file, then deactivate all your accounts with Navy Federal Credit Union (if there are any duplicate accounts, you can delete them). Once all the accounts are deactivated, reconnect them by going to Tools>Add Account and following the prompts, making sure to carefully relink your accounts to the correct nicknames in Quicken.

Once you have completed this process, test to make sure you are no longer getting the prompt to reauthorize accounts.

If the issue persists after following the troubleshooting above, please provide more details about what exactly is happening, with screenshots, if possible (making sure to redact any personal information). If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

I look forward to your reply!

ngaler

I had this problem with NFCU, too. I use Quicken for Mac, and normally use the Safari Browser. I changed the default browser to Chrome and then the change went properly when it opened up my account in Chrome instead of Safari.

Perhaps that will help you.

From another Navy vet.

bkough

Going through same "stuff" again, this time with Navy Fed. I've been trying for 2 weeks now to change to the "new connection method", carefully following directions for "making sure your password is right…', etc.) So, upset that these migrations never work. I've lost so much data over the years!!!!! (+25 year user here…)

Contacted NFCU over a week ago. No resolution.

Closed browsers, no help. Get multiple messages from NCFCU that accounts are linked but it's false info. Get -503 errors… Even tapping the Quicken hyperlink produces a 404 error in the browser! Really, a Quicken help message link is broken?!!!!! Come on guys! Tried online Quicken version, what a joke.

Floundering around the help community again, I see multiple "solutions".

HLSFishin

Yes, that Link is broken… Like trying to update my NFCU accounts to Express Web Connect Plus (EWC+). Appears that nothing Quicken does it does correctly the first time.

I have been using Quicken for years. Always the same thing.

At first I could not get NFCU to accept the 3rd part app, then for some reason it appeared. Do not know how I was able to add it. Talked to the bank, of course they said it was Quicken. It usually is… The bank (as all are) are very stable platforms.

I have 2 sets of NFCU accounts (separate usernames & passwords), one for myself and one for the wife. Her accounts updated to EWC+ back in April. Then I got the change warning and my accounts immediately broke upon trying to update (2 weeks ago). I can manually download transactions (which links back to my account, but quicken does not allow me to link the connection in one step update.)

This is so tedious, hours of wasted time (again). If another company could put out a decent financial product, I'd ditch Quicken in a heartbeat.😡

Quicken should have to adhere to the same standards that any other financial institution is required by Law.

Quicken Kristina

Hello @bkough,

Thank you for letting us know about the broken link. I forwarded it to the proper channels for resolution. We do not have an ETA for when the bad link will be corrected, but in the meantime, here is the correct link for the FAQ, if you would like to review it: https://www.quicken.com/support/why-am-i-receiving-message-about-my-navy-federal-credit-union-accounts

You mentioned you're getting CC-503 errors with Navy Federal Credit Union. Is this happening when updating accounts, when reauthorizing accounts, or when trying to add accounts? Could you please the exact process you are going through and when in that process you see the error?

I look forward to your reply!