"Add Reminder" malfunctions when template transaction is account-to-account deposit

Sam98765

Does anyone know how I can escalate this longstanding software defect to Quicken Engineering? A letter to the CEO, perhaps?

If this procedure is followed, then Quicken creates a bill reminder instead of the requested deposit reminder. Please, no suggestions or workarounds, as I am not seeking any.

1. Execute Add Reminder from the pulldown list on an account-to-account deposit transaction.
2. Click Done on the resulting prompt box.
3. Click Done a second time to get past the message "There is no need to use a minus sign in the amount. Quicken has removed it for you automatically."

Clearly, the initial window is correct, and the minus sign belongs there, and the validation logic for the Amount Due field is unaware that the minus sign is in some cases placed there by Quicken itself and is not a candidate for deletion. It is the automated deletion of the automated minus sign entry that turns this deposit reminder (correct) into a bill reminder (incorrect). The funds flow direction in the created reminder is the opposite of that in the specified template transaction.

I reported this via Chat, ticket #11131373, but the technician declined to follow the above procedure, and kept saying things like, "When I create a reminder…", and refused to escalate to Engineering which I presume would have no such testing inhibitions.

Chris_QPW

You can submit a problem with Help → Report a problem… that is supposed to go to the development group. But there will not be any feedback from that.

For what it is worth, this problem only happens when doing this in the account that is getting the payment. If done in the account that is making the payment it will work right. But yeah, definitely a bug if they are going to change the sign, they should have certainly changed the direction of the transfer.

Sam98765

https://community.quicken.com/profile/Chris_QPW Correct, as Add Reminder inserts no minus sign when the specified template is an account-to-account bill transaction. It is possible that they had this working correctly and then someone in the data-validation shop said, "Hey, let's check for an unnecessary minus sign—no one would be crazy enough to use a minus sign to reverse the funds flow".

Thx—I submitted this via the application per your suggestion.

Chris_QPW

The "don't use minus sign" has been in reminders for as long as I can remember. So, that part isn't new.

Frankly, I think one reason this wouldn't be reported that much is because the "Add reminder" context menu isn't used that much.

It seems to me that I have seen this problem mentioned before, so I think the problem is very old.

EDIT:

In fact, I bet this problem has been there from the day they implemented the "Add reminder" context menu. I can certainly see how someone would go to the developer and say, "Implement this by taking what is in the transaction and filling out a reminder dialog with it." And the person implementing it not even realizing that the reminder is going to reject negative amounts.

Quicken Kristina

Hello All,

Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

I was able to replicate this issue and have forwarded it to the proper channels to be further investigated. In the meantime, if you haven't done so already, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.   

(CTP-10284)

Sam98765

https://community.quicken.com/profile/Quicken%20Kristina

Thank you! I have reported this via Help > Report a problem.

Sam