M&T Bank

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Hubby
Hubby Member ✭✭

I can connect to M&T via direct connect but the connection for the mobile app keeps coming up with a CC-581 cannot connect to bank issue. This has been over a month. Quicken support has not responded. Anyone have any feedback here??

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @Hubby,

    First, please save a backup prior to performing any troubleshooting steps (just in case).

    To start with, I suggest that you please try to reset the cloud by following the instructions below. Doing so does not affect your data file or other Cloud Accounts (if applicable). 

    1. Sign out of your Quicken Mobile app
    2. Navigate to the Quicken dropdown menu 
    3. Preferences... 
    4. Mobile, Web & Alerts
    5. Use the toggle button on the left to turn Sync OFF 
    6. Click Disable Sync
    7. Navigate to Connected Services
    8. Click Reset (click Reset again on the pop-up box)
    9. Once the Reset completes, navigate back to Mobile, Web & Alerts
    10. Use the toggle button on the left to turn Sync ON
    11. Click Enable Sync

    Once that is done, go back to Mobile, Web & Alerts > Accounts 

    to select/deselect the accounts as desired, then click Update. Once that completes, sign back in on the Quicken Mobile app, and see if the issue still continues to persist.

    I hope this helps!

    -Quicken Anja
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