Anyone else having download issues with Ally?

Kroth

Pretty much the entirety of my banking occurs on Ally, and I haven't been able to download a transaction since june 24th. Deactivated, reactivated, the whole shebang. And nada. Anyone else?

Quicken Jasmine

Hello @Kroth,

Are you receiving any error codes or messages? Did this issue begin to occur after a recent update? What exactly occurs when attempting to download transactions?

Let me know!

Kroth

@Quicken Jasmine Hi - I dont know if it is from an update or not, but it has completely stopped downloading since 6/24. No errors or anything; just no new transactions are downloading. It doesn't give me a last download time for ally accounts either

Quicken Anja

Hello @Kroth,

Thank you for following up with additional details.

To start with, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continue to persist.

Let us know how it goes!

aggie11

This procedure did not work for me. Tried to download from Ally, but same issue as before. looks to connect to ally, but one step update summary is a blank window, no indication of accounts found or anything.

ppg

same problem here