I contacted my bank (Avidia Bank - CIB) and they said that there was a problem due to the update causing Quicken not to recognize the financial institution. Several days later, they contacted me and said the problem had been fixed. I'd disconnected online access earlier trying to fix the problem and after getting word it had been fixed, tried to connect again, but I got the error Quicken is having trouble connecting to Avidia Bank - CIB. When I export a QFX file from my bank and try to import it to Quicken, I get the error Quicken is currently unable to verify the financial institution information for this download. Please try again later. I tried following the instructions to update the financial institution list: * Choose Tools menu > Online Center. * Select the financial institution you want to update from the Financial Institution drop-down menu. * While pressing CTRL+F3 on your keyboard, click Contact info at the top of the screen. You must do all three at the same time. * Select the financial institution you want to update, and click Refresh. The branding and profile information will be listed under current status as needs updating. * Click OK. * Click Update/Send, enter your financial institution Password, and select OK. Follow any additional instructions. However when I click Update/Send, all that happens is that a Windows Explorer window pops up (with This PC > Documents > Quicken displayed). I'm running Quicken Classic release R57.16 on Windows 10 Home.

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My bank (Avidia Bank - CIB) has updated its website and I can no longer download transactions

cjhughes0514

I contacted my bank (Avidia Bank - CIB) and they said that there was a problem due to the update causing Quicken not to recognize the financial institution. Several days later, they contacted me and said the problem had been fixed. I'd disconnected online access earlier trying to fix the problem and after getting word it had been fixed, tried to connect again, but I got the error

Quicken is having trouble connecting to Avidia Bank - CIB.

When I export a QFX file from my bank and try to import it to Quicken, I get the error

Quicken is currently unable to verify the financial institution information for this download. Please try again later.

I tried following the instructions to update the financial institution list:

Choose Tools menu > Online Center.
Select the financial institution you want to update from the Financial Institution drop-down menu.
While pressing CTRL+F3 on your keyboard, click Contact info at the top of the screen. You must do all three at the same time.
Select the financial institution you want to update, and click Refresh. The branding and profile information will be listed under current status as needs updating.
Click OK.
Click Update/Send, enter your financial institution Password, and select OK. Follow any additional instructions.

However when I click Update/Send, all that happens is that a Windows Explorer window pops up (with This PC > Documents > Quicken displayed).

I'm running Quicken Classic release R57.16 on Windows 10 Home.

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Accepted answers

UKR

https://community.quicken.com/discussion/comment/20442819#Comment_20442819

A fresh copy of that file is downloaded every day when you run One Step Update or perform a Tools / Add Account process.

For Quicken for Windows US, the file I'm talking about is called Fidir.txt and lives in a (hidden, I believe) file folder named

C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2019 for the Subscription version.

Older versions will have this file in

C:\ProgramData\Intuit\Quicken\Inet\Common\Localweb\Banklist\20xx (where 20xx varies with the year of your old version)

Open this file with Notepad, another ASCII file text editor or open it with Excel as tab-delimited text file

All comments

Quicken Anja

Hello @cjhughes0514,

If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.

Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
When finished, close the Account List
Close, then re-open Quicken
Navigate to Tools > Add Account
Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

cjhughes0514

That didn't work. I'm still getting an error when I try to set up the online connection to my bank. I also tried to import a downloaded file and got the following error:

Quicken is currently unable to verify the financial institution information for this download. Please try again later.

Quicken Anja

Thank you for following up.

Next, please try the troubleshooting steps provided below (note: they will look similar to the steps you provided in your original post, however, they are slightly different).

In Quicken, select the Tools menu, then choose Online Center.
Click the Financial Institution dropdown arrow and select the financial institution.
Press CTRL+Shift while selecting Contact Info.
Select one of the accounts associated with the bank from the dropdown list
Select Financial Institution Branding and Profile from the list and select Download FI list on the bottom of the list on the left, then click Refresh.
Click OK and go online by clicking the Update/Send button.

Once that is done, see if the issue still continues to persist.

Let us know how it goes!

cjhughes0514

That didn't work, either. Same errors as before.

Quicken Kristina

Thank you for the follow-up,

You mentioned that the financial institution updated their website. What login URL (web address) do you use when accessing your accounts directly through the financial institution's website? Did the URL change when they updated their website?

When you are trying to import the .QFX file, are you trying to link it to the existing account, or add it as a new account? If you've tried both, do you get the same error regardless of which option you select?

I look forward to your reply!

cjhughes0514

The main bank website is https://www.avidiabank.com,which has not changed. Online account access is via https://secure.avidiabank.com/avidiabankonlinebanking/uux.aspx#/login, though, which is a new URL. I have communicated with the bank and they said there was a problem with Quicken because of the change, but it was now fixed.

I'm importing via File→Import→Web Connect (.QFX) File. I get the error right after opening the .qfx file in the file open dialog. There's no chance to link it or add it before the error.

UKR

The bank currently is defined in the list of supported financial institutions as:

06723 06723 06723 Avidia Bank - CIB https://www.avidiabank.com/ 978-562-2222 https://cibng.ibanking-services.com/cib/CEBMainServlet/Login?FIORG=302&FIFID=211370529 ACTIVE BANKING&WEB-CONNECT BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA

The error

Quicken is currently unable to verify the financial institution information for this download. Please try again later.

typically means that the BankID (BID or FID) number contained in the header records of the QFX file cannot be found.
Can you please take a look at the downloaded QFX file (open it with Notepad) and look in the first 10 or so records. There should be two records with the bank ID number. What number is specified? Is it something other than 6723?

If it isn't, then either the bank or Intuit as the service provider still have some work to do.

cjhughes0514

Ahh. The cibng.ibanking-services.com URL is the old online banking website. The bank told me that it had been updated, but evidently not. I'll contact them again.

cjhughes0514

BTW, is there any way for me to check the list of supported financial institutions, so I see if it's been updated?

UKR

https://community.quicken.com/discussion/comment/20442819#Comment_20442819

A fresh copy of that file is downloaded every day when you run One Step Update or perform a Tools / Add Account process.

For Quicken for Windows US, the file I'm talking about is called Fidir.txt and lives in a (hidden, I believe) file folder named

C:\ProgramData\Quicken\Inet\Common\Localweb\Banklist\2019 for the Subscription version.

Older versions will have this file in

C:\ProgramData\Intuit\Quicken\Inet\Common\Localweb\Banklist\20xx (where 20xx varies with the year of your old version)

Open this file with Notepad, another ASCII file text editor or open it with Excel as tab-delimited text file