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BUG - follow up - Failed bill payment followed by success

harterpk

I posted this issue originally a month ago, and promised to supply more screenshots.

I have an on-line biller for whom Quickpay payments fail from time to time, but then succeed when I retry them a couple days later. The BUG is what happens in the Bills & Income window.

When the payment fails this is reported "Payment Failed" in the B&I window. I can then click on the Quick Pay button, to resubmit the payment, and the status changes to "Processing."

When the payment succeeds, a few minutes later, I see the successful payment in the register and delete the original *Failed* payment from the register.

However, the B&I window shows nothing in the status column! It's as if nothing happened. The register still shows the correct status.

Clearly the successful status from the second attempt is erroneously linked to the failed transaction in the register and is deleted when it is.

Failure:

Retrying:

Success:

After deleting failed transaction in Register

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Windows

Bill Manager

Comments

harterpk

@Quicken Anja OK, there you go.

Quicken Kristina

Hello @harterpk,

To clarify, this happens only after you delete the transaction associated with the failed attempt from the payment account register in Quicken? Do you get the same result if you Void the transaction instead?

I look forward to your reply!

harterpk

Hello Kristina,

That's correct. The successful status for the second QuickPay attempt disappears AFTER I delete the failed payment from my payment account register. The failed payment is marked "failed" and the amounts set to zero.

I suspect that voiding the transaction (if that's even possible) would not remove the "Paid" status from the B&I window, but I can't even try this until I get a new electric bill next month.

On the other hand, I think I've provided enough evidence so that the responsible developer could look at the code to ensure that the act of resubmitting the QuickPay deletes the linkage from the failed transaction in the register to the B&I biller list. I spent my working life as a software person, and I have a good idea how these things work.

Quicken Kristina

Thank you for the confirmation,

I forwarded this issue to the proper channels to be further investigated. In the meantime, please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.

While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

We apologize for any inconvenience!

Thank you.

(CTP-10417)

harterpk

@Quicken Kristina OK, I filed the bug report. I thought reporting things here would result in official notice being taken…