Turbotax import into Quicken fails: Error 2 or Error 5

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I have been trying to import my 2023 Turbotax file into Quicken Deluxe for Windows (up to date), but I always get an error 2 or 5. I have tried all the obvious tricks like shortening the file name, but that does not work.

Quicken support said it is a problem with the TT file, but quite frankly, I don't believe them, since this problem happens every year.

Any suggestions as to how to correct this problem would be greatly appreciated.

Thank you.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @AllanDB,

    Would you mind providing me with the ticket number that was given to you during your interaction with Quicken Support?

    Thanks!

    -Quicken Jasmine

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  • jl747
    jl747 SuperUser ✭✭✭✭✭
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    @Quicken Jasmine

    Here is a post about the same thing. It has been closed.

    It has a Ticket number CTP-9601 per Quicken Kristina

    Quicken Windows Business & Personal (Subscription) - Using the latest version -Windows 10 Pro

  • Lance W.
    Lance W. Member ✭✭
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    Could you please fix this. We are over half way into the new year with no way to estimate taxes using last year's turbo tax actuals.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @jl747 and @Lance W.,

    Are you using these instructions to import your TurboTax data?

    Let me know!

    -Quicken Jasmine

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  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
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    @Quicken Jasmine the procedure for importing a TT file is pretty straightforward and still does not work.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • jl747
    jl747 SuperUser ✭✭✭✭✭
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    @Quicken Jasmine

    It still does not work using those instructions.
    Error 2

    Tried with TT open and closed.

    FYI. TurboTax file has a short file name and no password.

    Quicken Windows Business & Personal (Subscription) - Using the latest version -Windows 10 Pro

  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
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    I can import last year's .tax2022 data file, which of course is obsolete. So just for fun, I tried copying my current .tax2023 file to a new file with a .tax2022 extension. That still failed with Error 2.

    Quicken user since version 2 for DOS, now using QWin Biz & Personal Subscription (US) on Win10 Pro.

  • Lance W.
    Lance W. Member ✭✭
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    Same as jl747 for me as well.

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello All,

    Thank you for confirming that this issue is still occurring despite the FAQ provided.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.

    (CTP-9601)

    -Quicken Jasmine

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  • AllanDB
    AllanDB Member ✭✭
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    Jasmine,

    Quicken Support did not provide me a ticket number.

    AllanDB