Homepage says 50% of for new Quicken user, but purchase page only shows 8%

Livingston

I am considering using Quicken but the price jumps from homepage of quicken.com to the purchase page jumps. I have been an Intuit customer before using TurboTax and Mint. Is the offer extended only to new Intuit customers? Or new Quicken users.

Quicken Anja

Hello @Livingston,

For price and discount inquiries, you will need to contact Quicken Support by phone directly for further assistance. Our phone support agents will have the necessary tools available in order to properly assist you with this, that this channel, unfortunately, does not.

We apologize for any inconvenience! Thank you.

Customer Support Team phone hours of operation are 5 am - 5 pm PDT Monday-Friday.

MikeS

That question seems easy enough to answer. I don't understand the brush off.

Boatnmaniac

https://community.quicken.com/discussion/comment/20443880#Comment_20443880

Brush off? She gave the only answer she could: Call Quicken Support because only they will be able to address and fix any Quicken.com subscription issues.

They can also confirm that neither Intuit nor Mint have anything to do with Quicken's pricing policies because Quicken has not been owned by Intuit since 2016. If Quicken.com says a discount is for "new subscribers" it clearly means for new Quicken subscribers. It does not say "for new Intuit subscribers".

MikeS

The question was: "Is the offer extended only to new Intuit customers? Or new Quicken users."

Boatnmaniac

The context of the question was why didn't they get the 50% discount and, implied, how do they get that 50% discount. The only correct answer to that is to call Quicken Support and they will be able to assist. No one in this Community forum can assist in this matter.

MikeS

The more complete answer would have been to provide a 'Yes' or 'No' with the follow-on to contact support if they needed help for a purchase. That's the reason for this forum. It's called "Before You Buy" it's not "Contact Support Before You Buy".

Boatnmaniac

https://community.quicken.com/discussion/comment/20443976#Comment_20443976

The reason for this forum is to have meaningful discussions between users, not to criticize others when they posted something differently than you would have.

MikeS

Do you really consider saying "I don't understand the brush off" criticism?

If you do, how would you classify your own response?

And - have you noticed that there still hasn't been an answer provided to the original question?

Boatnmaniac

Do you really consider saying "I don't understand the brush off" criticism?

No, it was your 3rd post that was criticism. As the saying goes, if one has nothing good to say it probably should not be said but you said it anyway in your 2nd post.

And - have you noticed that there still hasn't been an answer provided to the original question?

There have been answers provided twice to the original question. There is no need for either the Moderator nor me to say anything more. If the person has additional questions, then that person should ask them. If you have anything constructive to add, then you should do so. Otherwise, this thread is done and should be closed.