Can anyone download from Service Credit Union?

Charlie61
Charlie61 Quicken Windows Subscription Member ✭✭
edited August 17 in Download, Add/Update Accounts (Windows)

I had download working from Service Credit Union working. Quicken told me today (7/13/24) that my account credentials were wrong (CC503). So I deactivated and tried to set up online access again. Now it just says "oops we are having a problem" CC902.

This is for Service FCU in New Hampshire (www.servicecu.org).

Are service CU downloads working for anyone?

Thanks.

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Charlie61,

    Please take a moment to review and follow this error-specific support article regarding error CC-902.

    Hope this helps!

    -Quicken Anja
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  • Charlie61
    Charlie61 Quicken Windows Subscription Member ✭✭

    I tried again this morning (7/14). The behavior has changed. Now it tries to go through the normal dialogue to enable online access. But it asks for a method to verify. I choose phone, my bank only offers an automated phone call providing an access code, and I supply it. A minute or so later it asks again and the loop repeats indefinitely. I assume indefinitely, I gave up after 5 phone calls.

    Can anyone else get quicken to down load from Service Credit Union?

    Thanks.

  • David Stempnakowski
    David Stempnakowski Member ✭✭✭

    I'm seeing the same issue. I posted a report through the Quicken application. This has been happening since they did their maintenance.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Charlie61 and @David Stempnakowski,

    Have you attempted to deactivate and reactivate the accounts per the FAQ that @Quicken Anja linked?

    Let me know!

    -Quicken Jasmine

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  • David Stempnakowski
    David Stempnakowski Member ✭✭✭
    edited July 14

    @Quicken Jasmine Yes, and seeing the same error. It goes through authenticating including sending me the text message with the auth code. Then I get the below message. I'm able to log in on the bank's own website without a problem.

    Screenshot 2024-07-14 at 7.53.22 PM.png

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @David Stempnakowski,

    Due to the troubleshooting steps in the FAQ not assisting in a resolution and the changing error codes, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that we could not be of more assistance!

    -Quicken Jasmine

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