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Can anyone download from Service Credit Union?

Charlie61

I had download working from Service Credit Union working. Quicken told me today (7/13/24) that my account credentials were wrong (CC503). So I deactivated and tried to set up online access again. Now it just says "oops we are having a problem" CC902.

This is for Service FCU in New Hampshire (www.servicecu.org).

Are service CU downloads working for anyone?

Thanks.

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Comments

Quicken Anja

Hello @Charlie61,

Please take a moment to review and follow this error-specific support article regarding error CC-902.

Hope this helps!

Charlie61

I tried again this morning (7/14). The behavior has changed. Now it tries to go through the normal dialogue to enable online access. But it asks for a method to verify. I choose phone, my bank only offers an automated phone call providing an access code, and I supply it. A minute or so later it asks again and the loop repeats indefinitely. I assume indefinitely, I gave up after 5 phone calls.

Can anyone else get quicken to down load from Service Credit Union?

Thanks.

David Stempnakowski

I'm seeing the same issue. I posted a report through the Quicken application. This has been happening since they did their maintenance.

Quicken Jasmine

Hello @Charlie61 and @David Stempnakowski,

Have you attempted to deactivate and reactivate the accounts per the FAQ that @Quicken Anja linked?

Let me know!

David Stempnakowski

@Quicken Jasmine Yes, and seeing the same error. It goes through authenticating including sending me the text message with the auth code. Then I get the below message. I'm able to log in on the bank's own website without a problem.

Quicken Jasmine

Hello @David Stempnakowski,

Due to the troubleshooting steps in the FAQ not assisting in a resolution and the changing error codes, I suggest contacting Quicken Support directly for further assistance as an escalation may be in order.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that we could not be of more assistance!