Pnc bank disconnected

Brian Doyno

pnc bank suddenly disconnected from quicken and I tried to reconnect it but it is not working. If anyone has any ideas, I would appreciate it. Thanks.

Brian Doyno

my question has been answered. Thank you everyone.

Boatnmaniac

I have PNC set up with Direct Connect (DC) for checking and savings in my main file. I also have PNC set up with Express Web Connect Plus (EWC+) for these same accounts in a test file. I just completed OSU in both files with no issues. I also ran OSU this morning in both files and there were no issues then, as well.

Please provide some additional information:

• Which types of account(s)?
• Which connection setup did you have and are you trying to reconnect with? PNC Bank - Direct Connect? Or, PNC - Virtual Wallet? Or something else and if so which one?
• Which connection method did you have set up and are you trying to set up with, again?
• Did you get any error message or code when it disconnected? If so, what are they?
• When you say you could not reconnect the account but it did not work: Did you get an error message or code? If so, what are they? Please explain the set up process you followed and exactly what happened during that process.
• Which version of Quicken are you running? (Help > About Quicken)

Brian Doyno

thank you. I wonder if it’s an outage on Pnc side. The same thing happens to me.

Quicken Kristina

Hello @Brian Doyno and @soccerchamp42,

To assist with this issue, I checked on our side and can see a FDP-350 (expired token) error. That is probably why your PNC accounts were disconnected.

The error you describe encountering when you try to reconnect sounds like something happening on PNC's side, but it may also be your browser or a browser extension interfering with communication and causing the error. Have you tried pausing browser extensions, especially any ad blockers and pop up blockers (since they're the most likely to cause issues)? Have you tried temporarily setting a different default browser and seeing if you can successfully reconnect your accounts using that alternate browser?

I can see your most recent connection attempts were using the PNC Bank - Web Connect connection option. Do you encounter the same issue when using any of the other connection options, such as PNC - Virtual Wallet?

I look forward to your response!

Brian Doyno

Hi

I spoke with Pnc. They have been getting issues all day. Some issues were resolved and some had to be escalated, like mine.
They also tried a different browser.

Thank you.

Boatnmaniac

I can see your most recent connection attempts were using the PNC Bank - Web Connect connection option. Do you encounter the same issue when
using any of the other connection options, such as PNC - Virtual Wallet?

This is why I had asked what connection option(s) had been used and which one(s) were being used when attempting to reconnect. With PNC selecting the correct Add Account connection option is critical. For instance, if one is trying to connect:

• Virtual Wallet (checking, savings) accounts, make sure to use the PNC - Virtual Wallet connection option.
• For credit card(s) use the PNC Card Service Online connection option.
• For Direct Connect use the PNC Bank - Direct Connect option. (This option requires the use of a unique, different login than the online account login. Contact PNC Customer Service to get this unique login.)

There are other connection options available. Selecting the incorrect option(s) will likely result in failure.

Have you tried pausing browser extensions, especially any ad blockers and pop up blockers (since they're the most likely to cause issues)? Have you tried temporarily setting a different default browser and seeing if you can successfully reconnect your accounts using that alternate browser?

More recently (about 2-3 wks ago), I did have some issues setting up new PNC accounts and reconnecting to PNC in a couple of test files. I found that disabling all browser extensions (which included ad blockers, pop up blockers, cookie blockers and more) in my default Firefox browser allowed me to quickly resolve the connection set up and reconnect issues with PNC without any further issue. Once the accounts were set up and functioning properly I re-enabled all of the browser extensions that had been previously disabled.

I have had limited success with changing browsers but that has helped me to set up or reconnect accounts on occasion. So, it is definitely worth a try if disabling all browser extensions does not resolve the issue.

John W. Taylor

I started receiving server error message this morning attempting to download CC transactions. I contacted Quicken Support and was informed the problem is with Quicken and PNC. The download feature was working Saturday.

Quicken Kristina

Hello @John W. Taylor,

To clarify, are you seeing a server error message similar to the sample image below?

If you are, then, per this Community Alert, the recommended action is to call PNC for further assistance.

If you are seeing a different error message, then please provide more information exactly what is happening, what the exact error you're seeing is, whether you're seeing it in Quicken or on PNC's website, etc.

Thank you!

John W. Taylor

Over the weekend I changed the name of three of my PNC credit cards. Monday, I started receiving an error message that informed me that I needed to perform a reset due to the name change. When I performed the reset for the CC's I eventually received the error message below for the CC's. Approx 30 minutes ago I repeated the reset process for the first CC and the authorization process and download process appeared to work. Appeared because there were no error messages and no transactions to download. When I repeated the reset process for the 2nd credit card the authorization process appeared to work but the download process failed with the error message below.

So I'm not sure if the root cause of the download problem is PNC bank or Quicken, or both.

Boatnmaniac

https://community.quicken.com/discussion/comment/20445966#Comment_20445966

When resetting EWC+ accounts (which PNC's accounts are except when using the PNC Bank - Direct Connect download setup) it is almost always best to first deactivate all of the accounts with that financial institution that use that EWC+ setup and only then do Add Account or Setup Now. That will then cause all of the accounts to get set up correctly, again. Not doing it this way risks getting one account reset but the others getting disconnected (or at least to stop downloading). Some financial institutions will allow one to reset just one account without causing authorization issues for the other accounts but many will not.

So, if you run into any issues with downloading into two of the credit cards after resetting the other, you might want to try deactivating all 3 accounts and then do Add Account or Set Up Now to get all 3 cards downloading properly, again.

John W. Taylor

Boatnmaniac,

I followed your guidance, and the error messages did not reappear. There were no transactions to download but at least the error messages are gone. Again, thanks for taking the time to inform me of an effective solution. 😊

John Taylor

Boatnmaniac

https://community.quicken.com/discussion/comment/20446046#Comment_20446046

I'm glad to hear that you were able to eliminate the error message. But I just realized that the picture you posted above is for PNC Bank - Web Connect. Maybe that is why there were no new transactions downloaded. Is this the download setup that you were using for your credit cards before?

I'm curious because I'd been told by others that PNC credit card transactions downloads can only be completed via the PNC Card Services Online download setup.

What you might want to consider doing is File > New Quicken File > New Quicken File > OK > give it a unique name (such as TEST) > Save > Next > Mobile & Web Sync = Off > Add Account. During Add Account enter PNC Card Services Online into the Financial Institution search field and follow the prompts to set it up for downloads. Did your credit card accounts set up correctly with new downloaded transactions?

If so, you might want to consider deactivating PNC Bank - Web Connect from your your credit card accounts in your main data file and then do Add Account for PNC Card Services Online. If/when prompted make sure to Link the downloaded data to the correct accounts already in Quicken.

John W. Taylor

There were no new transactions available to download per the PNC CC webpage. However, the download process finished without any error message. The Quicken CC online balance (at the bottom of the CC register) ties to the PNC CC webpage current balance.

I will continue to monitor the download process.

Thanks for your guidance.

John Taylor

Brian Doyno

my question has been answered. Thank you everyone.

Boatnmaniac

https://community.quicken.com/discussion/comment/20446082#Comment_20446082

What was the answer that you found acceptable? It could perhaps help others in this thread and/or others who might view this thread in the future.