Download from SEI

Lee Wunsch
Lee Wunsch Member ✭✭
edited August 20 in Investing (Windows)

I keep receiving error OL0293A when trying to download investment data from SEI. It's been going on for 2-3 days. Problems? Recommended resolutions?

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Lee Wunsch,

    If you haven't already, please take a moment to review and follow this error-specific support article regarding error OL-293.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Lee Wunsch
    Lee Wunsch Member ✭✭

    Tried your recommended options. The connection being made is to a single investment institution with four different accounts. Error received for the institution itself that includes those four accounts. Next steps?

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for following up.

    If the error persists after following the guidance provided in the support article previously linked above, then as stated at the bottom of the article, you will need to contact the financial institution for further assistance: "You will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

    This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary."

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Elliott32224
    Elliott32224 Quicken Windows Subscription Member ✭✭

    I have been no able to connect to SEI for several days, too. However, all I get is "An error has occurred." There is no error code. I guess I will need to contact SEI.

  • Lee Wunsch
    Lee Wunsch Member ✭✭

    I just got off a long call with SEI; they won't talk to customers - they only talk to advisors. The result is that, as a very long-time Quicken customer, I cannot fix the problem. Quicken can't/won't fix it and SEI won't fix it. Any creative ideas?

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited July 17

    Have your advisor call SEI, maybe with you on the line?

    QWin Premier subscription
  • SandyO
    SandyO Quicken Windows Subscription Member ✭✭

    Also getting the same error for SEI download last couple of days.

  • char
    char Quicken Windows Subscription Member ✭✭

    I am also getting the same error for SEI and my advisor was told to report it to Quicken. I called Quicken support and was told, after looking at my logs, by Quicken tech that SEI's server is reporting an internal error. So, I think this needs to be escalated at SEI

  • Lee Wunsch
    Lee Wunsch Member ✭✭

    SEI had no interest in responding. We're caught between two bureaucracies who don't want to take responsibility for errors!

  • spenmay1943
    spenmay1943 Member ✭✭✭

    I have been getting same error. I was able to talk with a Tech support person, and he gave me a Ticket # to use next time I call. I cannot get into my Dashboard without a one-time Pin # now. I am going to contact them again later. I will update this platform if I discover some answers!

  • spenmay1943
    spenmay1943 Member ✭✭✭

    The problem with logging in was they had me remove all of my cookies. The next time you log in, you have to click on remember me! That solved that problem. The OL-293-A problem has not been solved. Yesterday I was sent to a higher technical dept where they issued me the ticket #. I wasn't sent there today, but the person looked up the ticket # and says no resolution has been found yet.

  • Lee Wunsch
    Lee Wunsch Member ✭✭

    Yesterday, I was told by my financial advisor that SEI is preparing to roll out a new website this fall - likely in September. The site will be a complete "redo" of the current site which is suppose to make it easier for customers to interact with the site and provide better integration for software apps like Quicken. It sounds like it will be tightening up ability to access data similar to what commercial banks have done the past 2-3 years. The person my advisor spoke with was not aware of the problem we've been discussing; as of this morning, there is still no resolution. Still looking for potential solutions or work-a-rounds.

  • shelquis
    shelquis Member ✭✭✭

    Hi @Lee Wunsch, Just wanted to document that I too have been getting a QL-293-A error message in lieu of an update since Jul 15. I've been hoping you were going to have more success than you have gotten so far. Please, in the event you get some satisfaction on this issue, please post on this thread. I'll keep watching and hoping.😁

  • SandyO
    SandyO Quicken Windows Subscription Member ✭✭

    My SEI download functioned normally this morning about 10 minutes ago.

  • spenmay1943
    spenmay1943 Member ✭✭✭

    SEI downloaded today. Everything appears to be okay now! Thanks for all of the updates.

  • shelquis
    shelquis Member ✭✭✭

    Yep, SEI downloaded today for me too.

  • Lee Wunsch
    Lee Wunsch Member ✭✭

    Mine is working now too. Thanks for all the support.

This discussion has been closed.

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