CLOSED! 10/7/24 Citizens Bank-Not Your Typical Bank- CC-505/502

Quicken Kristina

We are getting reports that customers trying to connect accounts from Citizens Bank—Not Your Typical Bank—are getting a CC-505 or CC-502 error. If you are encountering this issue, please go to Help>Report a Problem and send a problem report with log files attached and please include ticket #11175759 in the description of the issue.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 11175759)

Quicken Jasmine

UPDATE 7/23/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Jasmine

ONGOING 7/30/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

CLOSED 10/7/24

This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

Thank you!