Lowe's credit card doesn't sync

anne
anne Member ✭✭
edited October 23 in Errors and Troubleshooting (Mac)

I have a problem adding my Lowe's credit card account to Quicken (Mac). I tried all three options: "Lowe's Consumer Credit Card" and "Lowe's Commercial Card (Synchrony …" and "Lowe's Credit Center" NONE synced!

Quicken asks for a USER ID. Lowe's site doesn't have a USER ID field however I tried my full name, last name, email. Nothing worked. Not syncing.

Quicken: 1) can you help resolve this issue? 2) for the "Lowe's advantage" credit card (bill says Lowe's/Synchrony Bank), which of the three is the correct Lowe's name to select?

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Best Answer

  • anne
    anne Member ✭✭
    Answer ✓

    I finally think I solved it! The MyLowe's Rewards credit card has to be registered separately from the Lowe's store however it still uses the same login info. Once registered, I went into Quicken, selected "Lowe's Consumer Credit Card" and the account added into Quicken. Hope this helps others with the same issue.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @anne,

    Could you please elaborate and tell us exactly what happened when you attempt to connect? Do you receive any specific error code(s) and/or message(s) that you can provide us with here, please?

    The more details you can provide, the better we can assist.

    Check back and let us know! Thank you.

    -Quicken Anja
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  • anne
    anne Member ✭✭

    Hi Anja, Thank you. We have the “Lowe’s Advantage” credit card (credit extended by Synchrony Bank).

    No error code. The dialog is: "Did you mistype your sign-in info? Please re-enter your credentials for Lowe’s Credit Center."

    I tried with the same login that I use for the Lowe's store (www.lowes.com) but Quicken gives me the error message above.

    I tried all three options: "Lowe's Consumer Credit Card" and "Lowe's Commercial Card (Synchrony …" and "Lowe's Credit Center" NONE synced!

    1. Which Lowe's account name should I be selecting?
    2. Lowe's online store lists all purchases but could it be that there is a separate login for the credit card other than the store?

    Anne

  • anne
    anne Member ✭✭
    Lowe's ERROR MESSAGE.png

    This is the error message I'm getting, no matter which of the three options I selected: "Lowe's Consumer Credit Card" and "Lowe's Commercial Card (Synchrony …" and "Lowe's Credit Center"

    Anne

  • anne
    anne Member ✭✭
    Answer ✓

    I finally think I solved it! The MyLowe's Rewards credit card has to be registered separately from the Lowe's store however it still uses the same login info. Once registered, I went into Quicken, selected "Lowe's Consumer Credit Card" and the account added into Quicken. Hope this helps others with the same issue.

  • Quicken Anja
    Quicken Anja Moderator mod

    @anne thanks for the update! I'm glad to hear the issue has been resolved and we appreciate you sharing the solution here in case others may be experiencing the same problem. 🙂

    -Quicken Anja
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  • eneranch
    eneranch Quicken Windows Subscription Member ✭✭✭

    I was having the same problem, Lowes CC would not download into Quicken & there was no error message.

    Fix it by doing this—— Right Click on Lowes Acct in Quicken >Edit/Delete Account>Online Services>Reset Account.

    Hope this helps others.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @eneranch,

    https://community.quicken.com/discussion/comment/20450756#Comment_20450756

    We appreciate you adding to this discussion and sharing the solution that worked for you with others.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • CShelton
    CShelton Quicken Mac Subscription Member

    I am having the same issue with trying to set up my Lowe's Credit Card account to download into Quicken. I am using a MacBook Air, running Monterey (12.7.6) MacOS.

    Like the OP I tried all three of the available Lowe's credit card options to try to download transations: "Lowe's Consumer Credit Card" and "Lowe's Commercial Card (Synchrony …" and "Lowe's Credit Center" to no avail.

    I get the same pop-up dialog box: "Did you mistype your sign-in info? Please re-enter your credentials for Lowe’s Credit Center."

    I verified that I am entering the same login credentials I use to sign into my credit card account (at lowes.syf.com and not the Lowe's store account) so I know I am not entering the wrong login information.

    Also, I already tried disconnecting and reconnecting the account in Quicken and don't have the option to "Reset Account" as suggested by user eneranch

    Any thoughts on what the issue might be?

  • dioxide45
    dioxide45 Quicken Mac Subscription Member ✭✭✭

    I have the consumer card and "Lowe's Consumer Credit Card" is the option being used and haven't had any issues downloading transactions lately.

This discussion has been closed.

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