RESOLVED 10/21/24 Quicken Data File Exhibiting Variety of Strange Symptoms (Windows)

Quicken Anja

We have received contacts from customers whose files exhibit various strange symptoms in Quicken Classic for Windows. These symptoms include, but are not limited to, missing history on their register, all data missing, or the menu selections under "File," such as File > Find Quicken Files or File > Restore Backup, etc., do not work; only "File -> Exit" works. As mentioned above, these are a few symptoms that have been noticed when escalated, and there can be others. If you are experiencing strange symptoms, we request that you please contact Quicken Support directly so our support agents can collect all necessary info in order to further investigate.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #11179659)

Quicken Anja

UPDATE 7/25/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 8/1/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

RESOLVED 10/21/24

This issue has been marked as resolved. However, this Alert will remain available for a few days for those who may still be experiencing this.

Thank you!