I can not connect to quicken server all day. Is this a crowdstrike problem?

jonathanaarons
jonathanaarons Quicken Windows Subscription Member ✭✭
edited August 20 in Download, Add/Update Accounts (Windows)

I have not been able to do an update and download transactions all day. Is this a crowdstrike problem and how do I resolve it?

Answers

  • jacobs
    jacobs Quicken Mac Subscription SuperUser, Mac Beta Beta

    Well, if it was a problem caused by the Crowdstrike issue, then there would be nothing you could do about it. 😁

    However, Quicken's servers have not been down today in general. Price quotes for securities weren't downloading for much of the day, but it's working okay now. And it could be an issue with a few specific financial institutions.

    If you're still unable to connect, please add more information: what financial institution(s) are involved? What exactly happens when you download transactions?

    Quicken Mac Subscription • Quicken user since 1993
  • jonathanaarons
    jonathanaarons Quicken Windows Subscription Member ✭✭

    The attempt at update takes an extremely long time. Northern trust bank does update. All my other banks and credit cards, Truist, American Express, Chase, Citibank do not update. I get an error CC-501

  • jonathanaarons
    jonathanaarons Quicken Windows Subscription Member ✭✭

    Ok. I just reset all my accounts with the banks and that resolved the problem. Thanks for your help.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @jonathanaarons,

    We are glad to hear your issue was resolved and appreciate you updating your post to share the solution that worked for you as it may help others experiencing the same.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

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