ONGOING! 8/6/24 [EWC+] Navy Federal Credit Union - Missing Transactions

Quicken Kristina

We have received reports of Navy Federal Credit Union (NFCU) not being able to download transactions. We believe that the cause of this issue can be due to a late EWC+ Cutover date, or an expired API Token.

To troubleshoot this issue:

1. Backup your Quicken file, then deactivate all the accounts associated with NFCU.
2. Navigate to NFCU's website, (https://www.navyfederal.org/), look for third party apps, and unlink Quicken.
3. After the accounts are unlinked, return to Quicken, and attempt to Add the NFCU accounts by using the "+" button.
4. Carefully relink your NFCU accounts with the nicknames already in your Quicken.

If the issue persists after following this troubleshooting, please contact Quicken Support.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 11188798/CTP-10529)

Quicken Jasmine

UPDATE 7/30/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Jasmine

ONGOING 8/6/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!