ONGOING 8/9/24 Chase - CC-501/FDP-101
We are receiving reports that customers trying to add/update Chase accounts are getting a CC-501 error in Quicken for Windows & FDP-101 in Quicken for Mac. We are aware of the issue and are trying to gather more examples. If you are encountering this issue, please go to Help>Report a Problem and send a problem report with log files attached. Please reference ticket 11195623 in the description. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
This has been escalated internally, though we do not have an ETA at this time.
To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.
Thank you!
(Ticket# 11195623/CTP-10571)
Quicken Kristina
Make sure to sign up for the email digest to see a round up of your top posts.
Comments
-
UPDATE 8/2/24
We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.
Thank you!
Quicken Janean
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
ONGOING 8/9/24
This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.
We apologize for any inconvenience and appreciate your patience.
Quicken Janean
Make sure to sign up for the email digest to see a round up of your top posts.
0
