Synchrony.com Not Showing Up For Credit Card

Dstone001
Dstone001 Quicken Mac Subscription Member ✭✭
edited September 18 in Download, Add/Update Accounts (Windows)

Another person having trouble downloading credit card information from Synchrony. My J. Crew card is accessed at Synchrony.com. However, when trying to put in the download information, Quicken offers a few synchrony variations — such as synchronybank.com, etc. But it doesn't offer synchrony.com. I'm guessing this is the problem and I'd think it was an easy, obvious fix.

Comments

  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭

    Store credit cards are always a problem because they aren't usually "by financial institution", if they exist, they are by the store name.

    In this case, I think you are looking for "J.Crew Credit Card".

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  • thecwill
    thecwill Quicken Windows Subscription Member

    "J.Crew Credit Card" links back to the old Comenity card. I also can not get link to Synchrony.com for J.Crew.

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Dstone001 and @thecwill,

    I suggest reaching out to Synchrony directly as the instances that are available within Quicken are chosen by the financial institution. It is recommended to request to speak to a tier 2 agent or supervisor as they are generally more familiar with third-party applications such as Quicken.

    I hope this helps!

    -Quicken Jasmine

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