The Golden 1 Credit Union VISA Credit Card Account Downloads Stopped Working (QMAC)
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11/12/2024 UPDATE: Called Q. support again…they said the "escalation" resulted in "…it is a Golden 1 issue…you have to contact them…". Something about the G1 not providing the VISA card info. to Intuit/Quicken (Intuit is still Quicken's "backend" bank/CU connection provider). So no fix yet….very frustrating.
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And the merry go round keeps going…. GO will not support 3rd party interactions was what I was told before.. The quicken folks told me not to mention 3rd party on line connection.. But when I bring up a Quicken-Golden connection issue…. oh that is a a 3rd party issue.. and the merry go round keeps going.. YES VERY FRUSTRATING!
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Yep, just called G1 and tried to talk with an "online banking support specialist"…but the best they could offer was "on hold" while my phone rep. talked with someone with the online banking dept…all they could offer was "use Web Connect". We are not going to get any help from the G1 end it seems…and Quicken has "given up" and passed it off to G1….looks like we are "SOL" for G1 VISA automatic/"one button" transaction downloads. Disappointing…and the only other MacOS personal financial software program/company has a slightly higher price per month darn it! (I can't mention their name…Mods will delete this post as being "Soliciting" if I do). The "other company" does use a different "backend" bank/CU data connection company tho…"Yodlee" instead of "Intuit". Maybe Yodlee has better luck connecting to Golden 1 VISA accounts? Not sure I want to make the big change over to new software after 30 years of Quicken.
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I just went onto G1's secure message center and sent them a message regarding this issue. I explained to them that I have 5 accounts and only the Rewards CC is not found during the connection process with Quicken. I said I'm not using direct connect but using the web connect since 4 out of the 5 accounts are working fine and that all were working just fine up until several months ago. I also explained that I've talked to quicken support and to a CSR at G1 and each said it was the other.
I really don't expect any help but 🤞.
Like you Brian, I've been about 30 years using Quicken too and making the switch would be difficult. This is so frustrating that I'm considering changing banks since there isn't even a G1 branch or ATM in the town I recently moved to.
I'll let you all know if I hear anything back from G1.
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Got a response back from G1. They mentioned opening a ticket but we'll see. I'm not too confident that they'll actually do anything since they have said before that they don't support Quicken or as Cappy was told, 3rd party interactions.
I'll keep you posted.
Again…🤞.
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Got a ticket number with Golden 1. Brian, I gave them your ticket number you had with Quicken support and I also passed along the response you got. I was told that the information was very helpful and they sent it to their technical support. They also said they don't know the turn around time because they will probably need to communicate with Quicken.
I'll keep you all posted.
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Thanks Jazzycat for follow-through… If you give me your GO ticket # I will call GO one more time and start one for me too… I will also add my Brother's account to the investigation mix as well. The more GO members who call might increase their turn around time.. Was there a specific person who you talked to, or who sent you the ticket number…?
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Thanks @Jazzycat! I didn't get too far with G1 CS…they were nice & understanding but didn't have much in the way of suggestions or a commitment to resolving the issue. Hopefully we have enough "squeaky wheels" now!
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@Brian D., Yeah, calling and speaking to a G1 CSR got me nowhere too so that's why I decided to try logging into my account and emailing them on their secure messages page. I was able to upload screenshots of connecting to my Rewards card, showing the results with no errors and no rewards card connection but everything else.
Anyway, I haven't heard anything back yet. Sorry @CAPPY, I'm a little hesitant about posting the ticket number here but I would suggest emailing them via secure messages from your account.
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@Brian D., and @Jazzycat! OK Gentlemen…. I did send in a secure email to GO today…. I noted my rewards card with the same issue… AND I also gave them a reference to my brother's rewards card which is currently working ok (DL'ing) with Quicken? Hopefully this will help GO find a solution for our cards .. and hopefully does not disconnect my Brother's account… in the process.
,
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Was wondering if anyone has seen any movement to resolve the issue.
Really questioning if I am going to continue using quicken. This has been a frustrating issue.
The radio silence on quicken's part has not been encouraging.
Thank you
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To all Bad news again …. the usual…the merry go round continues: "Quicken issue not a GO issue?" UGH!! So looks like we are back to Ground Zero…. :-( Here is my latest response from GO via secure message: ""We appreciate your follow up message and I am sorry to inform you our IT is aware of the issue with Quicken and regret to inform you this is not an error on our end. Unfortunately, after diligently researching the connectivity issue with credit cards, Golden 1 has determined there is no further action required on our end. We recommend reaching out to Quicken directly for further assistance. I apologize for any inconvenience this has caused."" Have Brian or JazzyCat followed up on your GO investigation tickets?
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@CAPPY I didn't really have a "trouble ticket" at Golden 1…just 2 phone calls to the member service center without any real resolutions…just the usual "try Web Connect". In my prior experience going at the problem from the G1 end never really works, except that it puts G1 on notice there is an issue for multiple members and to work closer with Intuit/Quicken (Intuit is Quicken's "backend" financial institution connection provider). The "keep hammering at Quicken" approach seems to work the best in situations like this. But this time around maybe not…my longest lost connection issue resolution in the past was about 3 months…this G1 VISA CC issue is beating that past record unfortunately. I am assuming my latest ticket # with Quicken has gone to "archived" status…no word from Quicken in weeks…am going to be out of town for awhile, I may try another call to Quicken about my 2nd ticket after I get back.
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@Brian D., and @Jazzycat et al affected… I may have a initiated a glimmer of hope (an actual GO 'IT ticket' started) toward resolution (at least a more serious effort by GO!).. As I mentioned before - My brother's GO account VISA Credit Card does currently allow for connection and downloads via Quicken Connect. And my I account doesn't… so I requested GO via secure message that they do a further dive into this issue to see if they can find out why one CC (brother's) works with Quicken and the other CC (mine) does not. This was the GO response: {""I certainly understand the frustration of Quicken working with one credit card but not the other. I am able to assist further. I have submitted an IT ticket for further review of this matter. Please know, due to Quicken being a third party service Golden 1 may be unable to troubleshoot further. This research may take up to 10 business days. I will send a follow up message once more information is received from our IT team. I hope this information is helpful.""} So keep your fingers crossed…
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Ok Guys @Brian D., @Jazzycat, et al … This is what I got back from Golden 1 today via secure message: "I hope this message finds you well. I am sending a follow up message in regards to the issues you were experiencing with Quicken. Our IT team has advised to remove your Golden 1 account from Quicken. Once complete, add the account once again to Quicken, as this should reset the process and resolve the issues you are experiencing."
I have not yet tried this…. when I have some extra spare time I will save a full Quicken file backup copy and use it as a TEST file and try their suggestion. if it does not work, then I my original Quicken file as it was…. Not that I don't trust GO IT folks… but —— I do not want to lose what is working.. I'll let you know when I get around to this.. Maybe one of you is braver than I…. Happy Holidays Fingers still crossed …
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I tried creating a new test account separate from my Golden 1 account and it didn't work. That was what quicken had me do when I chatted with them and they said it was a Golden 1 issue. Unless someone did something I'll try creating a new test account. I've never heard back from Golden 1 either since I was assigned a ticket number.
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The key may be the need to close any of the existing connections with Golden !? as we are accessing GO via our log in codes for GO…? But if you tried to start a whole new Quicken account from scratch… that should be the same??? Just not sure how GO shows/handles our links to Quicken when we set up our original accounts… Not sure if they Can tell if we disconnect sign out of our Quicken Connect ?? As an after thought I am wondering if we changed our log-in password to GO and then try a new start with a different log-in pw to our accounts. I am running out of ideas … and hope too it seem??
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So I moved my quicken file out of the Library>Application Support>Quicken>Documents folder to a different location. I then uninstalled quicken off my MacBook, restarted my laptop, reinstalled quicken and then tried connecting to G1 from scratch. It still did not find my Rewards Card. 😞
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Oh well UGH! Thanks for trying @Jazzycat……!! I guess that leaves changing GO password option and trying that with a new Quicken File? (I hate changing my secure passwords..) This is way too much work for what should be a simple solution… I will get back with GO IT via secure message and let them know their so called fix did not work….and ask them about a new pw access option….would possibly work… .. SO FRUSTRATING… Still a puzzle why my Brother's access work with his VISA…. I will try and get a number to contact a 'real' GO Tech person familiar with Quicken and MAc's. They did respond to my previous persistent secure emails..
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So I tried changing my G1 username and password, then created a new account in Quicken from scratch logging in with my new credentials and it still didn't work. I sent G1 a secure message asking for a status on my ticket and also told them the things I tried. Hopefully they'll pass it along to their IT department.
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Thanks again @Jazzycat for making the effort… I have just sent GO another secure message letting them know their suggested fix did not work — yet again… I have again asked them to compare the two accounts (mine and my bothers) to determine why one is working fine with Quicken to DL Credit card transactions and the other is not…???? I also requested a direct number/contact for GO IT tech support to talk to them re this issue…(or them to call me!) and more thoroughly review and compare the two different accounts.. We will see…
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Hey all,
My Rewards account was found! It's working now. Yay!! Hopefully it's working for everyone else.
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Good News Jazzycat ! The last message I had from Golden ! was the same old same old…Not their problem - contact Quicken.. I pushed and pushed for them to compare my VISA account with my brothers (that worked).. Told me they were the same.. Some one did a deeper dive it looks like and that they had coded their accounts wrong some where in the process..
Tried tonight and it worked… (Found) I noticed when the found 'my Rewards account' was included, it was listed as a savings account…not a credit card.. Oh well so far so good - it is working again at my end… Maybe together and all our complaining resulted in some success.. It took way too long…
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