The Golden 1 Credit Union VISA Credit Card Account Downloads Stopped Working (QMAC)
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11/12/2024 UPDATE: Called Q. support again…they said the "escalation" resulted in "…it is a Golden 1 issue…you have to contact them…". Something about the G1 not providing the VISA card info. to Intuit/Quicken (Intuit is still Quicken's "backend" bank/CU connection provider). So no fix yet….very frustrating.
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And the merry go round keeps going…. GO will not support 3rd party interactions was what I was told before.. The quicken folks told me not to mention 3rd party on line connection.. But when I bring up a Quicken-Golden connection issue…. oh that is a a 3rd party issue.. and the merry go round keeps going.. YES VERY FRUSTRATING!
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Yep, just called G1 and tried to talk with an "online banking support specialist"…but the best they could offer was "on hold" while my phone rep. talked with someone with the online banking dept…all they could offer was "use Web Connect". We are not going to get any help from the G1 end it seems…and Quicken has "given up" and passed it off to G1….looks like we are "SOL" for G1 VISA automatic/"one button" transaction downloads. Disappointing…and the only other MacOS personal financial software program/company has a slightly higher price per month darn it! (I can't mention their name…Mods will delete this post as being "Soliciting" if I do). The "other company" does use a different "backend" bank/CU data connection company tho…"Yodlee" instead of "Intuit". Maybe Yodlee has better luck connecting to Golden 1 VISA accounts? Not sure I want to make the big change over to new software after 30 years of Quicken.
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I just went onto G1's secure message center and sent them a message regarding this issue. I explained to them that I have 5 accounts and only the Rewards CC is not found during the connection process with Quicken. I said I'm not using direct connect but using the web connect since 4 out of the 5 accounts are working fine and that all were working just fine up until several months ago. I also explained that I've talked to quicken support and to a CSR at G1 and each said it was the other.
I really don't expect any help but 🤞.
Like you Brian, I've been about 30 years using Quicken too and making the switch would be difficult. This is so frustrating that I'm considering changing banks since there isn't even a G1 branch or ATM in the town I recently moved to.
I'll let you all know if I hear anything back from G1.
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Got a response back from G1. They mentioned opening a ticket but we'll see. I'm not too confident that they'll actually do anything since they have said before that they don't support Quicken or as Cappy was told, 3rd party interactions.
I'll keep you posted.
Again…🤞.
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Got a ticket number with Golden 1. Brian, I gave them your ticket number you had with Quicken support and I also passed along the response you got. I was told that the information was very helpful and they sent it to their technical support. They also said they don't know the turn around time because they will probably need to communicate with Quicken.
I'll keep you all posted.
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Thanks Jazzycat for follow-through… If you give me your GO ticket # I will call GO one more time and start one for me too… I will also add my Brother's account to the investigation mix as well. The more GO members who call might increase their turn around time.. Was there a specific person who you talked to, or who sent you the ticket number…?
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Thanks @Jazzycat! I didn't get too far with G1 CS…they were nice & understanding but didn't have much in the way of suggestions or a commitment to resolving the issue. Hopefully we have enough "squeaky wheels" now!
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@Brian D., Yeah, calling and speaking to a G1 CSR got me nowhere too so that's why I decided to try logging into my account and emailing them on their secure messages page. I was able to upload screenshots of connecting to my Rewards card, showing the results with no errors and no rewards card connection but everything else.
Anyway, I haven't heard anything back yet. Sorry @CAPPY, I'm a little hesitant about posting the ticket number here but I would suggest emailing them via secure messages from your account.
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