Transactions Missing on Mobile App

rjbaumgart

I have a decent amount of transactions that are missing from the mobile app, I have reset my cloud data three times and that doesn't seem to fix the issue. I am using iOS app version 7.3.1.

Quicken Jasmine

Hello @rjbaumgart,

I know that you mentioned resetting the cloud data multiple times, however, I advise that you review the steps below and attempt to complete it again.

However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts. If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

1. Sign out of your Quicken Mobile/Web app(s)
2. On your desktop program go to Edit
3. Preferences...
4. Mobile & Web
5. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
6. Wait for the sync reset to finish
7. Navigate to the Mobile & Web dropdown menu 
8. Select Cloud Sync to resync your data and to make sure no errors occur
9. Wait for it to finish syncing 
10. Sign back in on your Quicken Mobile/Web app(s)

Once that is done, see if the issue still persists.

Let me know how it goes!

rjbaumgart

Hi @Quicken Jasmine,

Unfortunately, after doing that, the same transactions are still missing from mobile.

Thank you,