How long will updates not be available?

Tony Robinson
Tony Robinson Member ✭✭

For more than a week, when I try to update my accounts, I get "Online services unavailable. Try again in ten minutes". It would be just as easy to setup my accounts in Excel and manually track them with my banks' website FOR FREE. I am paying a subscription that isn't providing the service it once did.

Answers

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭

    Hello @Tony Robinson,

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password

    Let me know how it goes!

    -Quicken Jasmine

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  • Chris_QPW
    Chris_QPW Quicken Windows Subscription Member ✭✭✭✭
  • Tony Robinson
    Tony Robinson Member ✭✭

    Thank you, Jasmine. The old 'unplug it and plug it back in' seemed to do the trick. Thanks for your assistance.

This discussion has been closed.