RESOLVED 11/21/24 Capital One Card Services- Quicken Couldn't Find any Accounts to Add/Signin failed

Quicken Kristina

We are receiving reports that customers trying to add credit card accounts for Capital One are getting a message saying, "Quicken couldn't find any Accounts to add." Users may also see a "Sign in to Capital One Card Services bank Failed. Try Again." We are aware of the issue and are working on it.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 11221727)

Quicken Kristina

UPDATE 8/19/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Kristina

ONGOING 8/26/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

RESOLVED 11/21/24

This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

Thank you!