cannot download new Discover Credit Card transactions
I've been using Quicken for a couple years with minimal problems. For the last 4-5 days it has not pulled any new transactions for my Discover credit card. If I disconnect the account and log in again it succeeds and shows the correct updated current balance but upon finishing the connection those transactions don't show up. I want to be careful to not lose the history of this account in Quicken so I have not deleted yet, as I believe when you add an account new it only pulls a limited amount of history.
What is the recommended way of re-establishing this connection without losing the history?
Comments
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I am also not able to connect to Discover credit card. Not connected for 5+days. Tried to connect.
Error message:
Please try again later.
Care Code: FDP-102
Details:
FI_TIMEOUT
We apologize for the inconvenience.0 -
Hello All,
We currently have a known issue with Discover that has been escalated internally, though we do not have an ETA on resolution at this time. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates.
We apologize for any inconvenience in the meantime! Thank you.
-Quicken Anja
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I have not been able to receive downloads from Discover into Quicken for the last 3-4 days. I keep getting error code CC-502
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WHY does a recurring PROBLEM like this Discover Card issue take SO LONG for Quicken Technicians to fix? With THOUSANDS of Quicken customers adversely affected, the issue should be prioritized, diagnosed and resolved within a day or two. Quicken subscription prices keep GOING UP and the quality of service keeps GOING DOWN. No more excuses, Quicken Tech Services. Just fix the problem today!!!
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WHY does a recurring PROBLEM like this Discover Card issue take SO LONG for Quicken Technicians to fix? No more excuses, Quicken Tech Services. Just fix the problem today!!!
@RandyUSA1 There are two reasons why it takes so long:
- The problem often involves the financial institution blocking Quicken. Quicken can't fix such an issue; only the financial institution can. And the IT departments at many financial institutions view connectivity to third-party applications as one of their lowest priorities.
- Quicken technicians aren't the one who have to fix the problem — it's Intuit technicians. Quicken contracts with Intuit for all connectivity services, so when there's a problem, Quicken basically submits a support ticket to Intuit. So in most cases, it's out of Quicken's hands, and they're and the mercy of Intuit and possibly the financial institution to make the changes needed to restore full functionality. How quickly Intuit gets a specific issue resolved involves various factors: Can they fix it themselves, or do they need action/cooperation from the financial institution? Is it a simple fix of a few lines of code, or has the financial institution made a change which requires extensive re-programming? How many other connectivity problems are in the queue ahead of this one? And, I believe but don't know: how large a financial institution is this? (E.g. a large financial institution like Chase or Schwab or Amex or Discover probably gets priority over the Southwest North First Credit Union.)
I know you probably won't be satisfied with my answer — as a Quicken customer, you just want it to work — but you asked why it takes so long, and I'm trying to explain the issues involved.
Quicken Mac Subscription • Quicken user since 19931 -
The Discover Card download was working this morning !
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still not working for me. i tried to update my credentials and restarted quicken but neither helped. did you have to do anything special to make it work?
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I performed a Discover Online reset from Quicken.
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Discover transaction downloads stopped working for me at the end of July 2024. I don't get an error message, it just doesn't work. I called Discover support today and was told that Discover is no longer working with Quicken in regards to the downloading of transactions direct to Quicken. Even when using Web Express Direct. I hope that is not true, and this will eventually be resolved. Thanks.
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It's working again for me. Do we know if this is actually fixed or did I just get lucky? I didn't have to re-sign in or anything, just a normal account refresh.
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This is probably known but it once again doesn't work for me. It did for a few days but for the last week I am not able to download any Discover transactions. Are there any further updates from Quicken on when this is expected to be finally fixed, or (if it should work) how to get it to work reliably?
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Quicken tech support is no help. I've had this happen before with another card. Quicken support says they'll email me or post an update when the issue is fixed, but neither happens - ever. It is through finding solutions on user forums, or by disconnecting and reconnecting my account that I, on my own, am finally able to resolve the issue. I just tried this with Discover, and finally, after 6 weeks of transactions not downloading, they downloaded today when I re-"added" my Discover account. I did not lose my transaction history.
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Yes it is frustrating, I like the service… when it works. Can you go over the steps you followed? Did you delete your existing Discover account first? Just trying to add the account as a new one I only get 3 months of history when mine goes back to 2022.
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And actually it is missing a all transactions from 9/1 to present. It has the right total balance but is not pulling transactions from the last 18 days.
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@BrotherSabrent, sorry I did not see your post. Another frustrating aspect of Quicken - no way to tie your questions to a specific post to notify someone that you have a follow-up question.
I know I was trying multiple things and can't be sure I remember exactly what worked. Also, different versions of Quicken have different user interfaces, so what I describe may not match the options you have. I have Quicken Classic. I highlighted my Discover account, then went to Settings (it's an icon in the lower right corner of the screen on my version), then Downloads. I believe (but am no longer sure since I tried so many things) that I then clicked on "Change Connection" then selected the correct account from the list and followed the prompts. Shoot - wish I could remember exactly what I did. I may have, at some point, disconnected the account and then re-added it, which is what I had to do when Citi stopped downloading. In both cases, i did not lose any transactions.
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