Citizens Bank (MA)--balances on OSU show available, not actual balance

erwiest
erwiest Member ✭✭
edited September 1 in Download, Add/Update Accounts (Windows)

When downloading a checking account from Citizens Bank of MA, only completed (not pending) transactions download (as I want), but the downloaded balance reflects pending debit card transactions, forcing me to do a manual reconciliation. No big deal, but is there in anything in settings (on either end) that I should be looking at?

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @erwiest,

    When did this issue begin to occur? Did is show the actual balance previously? Are you receiving any error codes or messages when downloading form Citizens Bank (MA)?

    Let me know!

    -Quicken Jasmine

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