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Unacceptable problems with TD Bank

SharonKirk

This has been going on FAR too long. Today, I didn't get an reauthorize account message, it acted like it downloaded everything. But it didn't and hasn't for weeks! I have downloaded manually and my accounts are way off. This is what I pay Quicken to do! I contacted TD bank tech support and they say that Intuit has disconnected TD Bank from its download link. [Removed - Rant] [Removed - Language].

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Comments

Eduard_Martin

I agree. When is this getting fixed!?

Quicken Jasmine

Hello @SharonKirk and @Eduard_Martin,

We do currently have an active alert regarding missing transactions with TD Bank. You can view the alert here, and I recommend that you bookmark it for all further updates.

I apologize for the inconvenience.

mitch101

The alert "Quicken Jasmine" linked to is six months old. She is looking for a promotion by ignoring this and teasing us.

BJG3090

The TD Bank issue is getting old and tiresome. I have had to do everything manually. I am about to leave to one of the other financial programs. Sure, there are things that Quicken can do that it can't but at least I can keep an accurate register. C'mon Quicken, listen to your customers.

Quicken Janean

@mitch101 Please check out this alert here. Thanks!

Sean McG

@Quicken Janean - the last update on the page you shared was a week ago, I think we would all appreciate an update rather than pointing us to an outdated page with no updated information.

mbruck1964

So what are the chances that Quicken will extend our subscription for a month or more due to this TD Bank Problem…you know, how the Cable Companies refund customers for service days lost that they pay for? Come on Quicken, get this problem fixed soon. A lot of your customers are being inconvenienced by this downtime!!

CHERS19

I have been exporting my data from TD, but this is not without problems. My last export went back to May and I had to delete each one, one by one. I really don't think quicken has or will have a fix. The good thing, TD is keeping your account secure.

J Prestileo

This entire situation is crazy. No one wants to take responsibility. It appears that the fault falls squarely with Quicken. In their own posting the indicate 5 other financial institutions that are also having issues. These cannot all be the fault of TD bank..

Crewdog68

Getting tired of waiting for a fix. I have been manually entering transactions. I have 2 checking and 1 credit card account with TD.

Barb

Totally agree. This has been going on too long! No one at Quicken seems to care. The response is "We are aware of the issue. Thank you for your patience" Well, I have zero patience left.

Quicken Jasmine

Hello All,

Please be aware that this issue lies on TD Bank's servers, which Quicken does not have access too. Also, please take note that this issue has now been extended to affecting Direct Connect as well. Due to that, we do not recommend attempting to switch to Direct Connect as that will not help this issue. However, not every user will experience this issue, hence why there may be some users who utilize Direct Connect who are not experiencing any issues. For any further updates or information, please follow this link to bookmark the alert.

I hope this clears things up!

Quicken Janean

Hi All,

We’ve received word from our service provider that the connection to TD Bank is being re-enabled.

Please check out the new update on our alert for the latest details. Thank you!

AllenK

Well others may have better luck but this is still not working properly. I was able to reconnect to TD Bank the other day, as I reported here. But no transactions were downloading and the balance being reported is way, way off. I just not tried again and no difference is seen. I tried to Reset in Edit Account Details | Online Services | Reset Account and I get an Account Reset Failed dialog box. I will not try to Deactivate at this time. When I run an Update, TD Bank comes back showing as Complete yet the balance shows as a negative amount, completely incorrect. Hope others have better results.

Natalya

I am not getting an error but new no transactions are being downloaded. Very frustrating.

Bob Shaw

https://community.quicken.com/discussion/comment/20450134#Comment_20450134

EXACTLY - same issue happening to me and extremely frustrating that we were told it was fixed but is still not working!!!!

Crewdog68

3 days from the "fix" and still no luck reestablishing downloading.

ptsagcy

Same problem here and totally fed up with Quicken's poor service. TD says everything was fixed on their end and they are waiting for Quicken to re-establish the connection.

JerryD

I've been using Quicken for over 20 years, and been syncing all FOUR of my TD accounts since I opened them in early 2009. Today I got notified that my checking account statement was ready, and for the first time in 20 years had to manually add transactions because the account hadn't updated in weeks!

I hope (and assume) that this problem is on TD's side. I depend on Quicken too much to lose it and have told them if the problem isn't solved by the time I get my next statement, I'll be changing banks. When I first started with TD I liked them, but they've gotten pretty bad over the years. If it weren't so much of a PITA to change banks, I would have done it long ago!

JerryD

@ptsagcy, I've been using Quicken for over 20 years, and their support has always been great. Can't say the same for TD and wouldn't believe them unless confirmed by Quicken.

ptsagcy

@JerryD, Spoke to TD Tech Support again and they insist that everything has been fixed on their end and they are waiting for Quicken to re-establish the connection. Not sure who to believe, but lately Quicken support has been horrible as you can see from the responses above from them with conflicting answers and broken links to non-existent "alerts". I totally agree with you that it is a royal PITA to change banks so will wait a bit longer. I'm totally fed up with this situation but have not had the same positive experience as you with Quicken support.

ComputerGuardian

I have been waiting all of August for this [Removed - Language] to be fixed, personally this is all quicken's issue, and heres why, regardless of which one is the actual culprit Quicken should be fixing it and giving us the right answers, they are not. [Removed - Speculation]

Why is the "Alert" Post now gone? [Removed - Speculation]

[Removed - Rant]

ptsagcy

[Removed - Language/No Soliciting]

ptsagcy

Why was this removed for "soliciting"??? 😮 All I did was ask if anyone had a suggestion for an [Removed - No Soliciting] Which is currently useless for my TD Bank accounts and has been for weeks. [Removed - Disruptive]

mrmarketing

Have quickens IT experts call TD bank IT experts and get this fixed.

rowbearto

I called Quicken support and got it fixed. Here are my notes on how it was done, it is more than just deactivating and reactivating in Quicken, also need to deactivate it on the TD bank website.

In each Quicken TD Bank account: Edit Account Details/Online services
1. Online Services tab - Deactivate
2. In General Tab delete anything in
  1. 2 upper right edit boxes, which I think are:
  2. Account Number or Account Name?
  3. Routing Number or Account Number?
In the Quicken Accounts menu do “Add Account”
1. Select TD Bank
2. Click on TD Bank link, takes you to your web browser and TD bank website
3. Sign into TD Bank, find its Quicken area and deactivate everything there by doing:
  1. Account Options->Account Services
  2. Under “Financial Tools” click on “Manage Settings”
  3. Click On Quicken
  4. Uncheck all accounts (each checking, savings), save changes and unlink Quicken
  5. Sign out of TD Bank and Close Chrome Window
Go back to Quicken and go through the screens to login and connect to TD Bank.
Now it is downloading all transactions

ptsagcy

Tried the steps above and it did not work - got the same error message. HOWEVER, I called Quicken support and they dialed in to my computer and walked me through the solution and it is now working fine. The agent I worked with, Joe, was excellent - very helpful, professional and understandable, and most importantly, he solved the problem. My 3 TD accounts are now downloading again. BUT WHY DIDN'T QUICKEN NOTIFY US THAT IT WAS FIXED AND ADVISE US TO CALL CUSTOMER SUPPORT TO BE GUIDED THROUGH THE SOLUTION ????? TERRIBLE CUSTOMER SUPPORT UP UNTIL NOW.

RobMc1

Thank you for posting a solution @rowbearto

The solution worked for me! However, on one of my checking accounts the process changed my opening balance from positive $500 to negative $1903 and also removed a deposit transactions of $300 both from 2005. Had to restore backup to figure it out.

Just wanted others to be aware 😊

narrqchat

Just a further tip here, on what I worked out which fixed my TD Bank issues — of which there'd been none over years, u until the recent upset.

https://community.quicken.com/discussion/comment/20453110#Comment_20453110

Just read the first message for success - it turned out that the missing transaction appeared overnight from fixing this way, as apparently the 'connection' had to run in the bank's traditional bookkeeping before it would come out on the Quicken access.

Best fortune to each, and I'd surely vote for an additional month on our subscriptions, at the least, for all the 'August' problems from Quicken….

wysgary

So i too have had this problem for the past few months and a call with tech support and two hours later resulted in no help whatsoever, reinstalled a fresh copy of quicken and that did not help either so i figured let me try opening the file on another comuter, so installed quicken on another comp opened file and was able to re-establish the downloads, saved the file moved it back to the original comoputer and *** ITS A MIRACLE *** it worked just fine, how does that work. anyway just thought i would post what worked for me.