ONGOING! 9/9/24 Citizens One Home Loan - Account Balance Showing As The Available To Borrow Amount

Quicken Kristina
Quicken Kristina Quicken Windows Subscription Moderator mod
edited September 9 in Alerts, Online Banking & Known Product Issues

We have confirmed an issue with users trying to connect with Citizens Home Loan HELOC accounts receiving the "Available to Borrow" amount as their account balance, instead of the "Remaining balance" amount in Quicken for Windows/Quicken for Mac. This issue has already been escalated internally.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket# 11247697/CTP-10843)

Quicken Kristina

Make sure to sign up for the email digest to see a round up of your top posts.

Tagged:

Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    UPDATE 9/2/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    ONGOING 9/9/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories