RESOLVED 12/30/24 Bank of Hawaii - CC-502/FDP-102, "It's not your fault" QWin & FDP-107 QMac

Quicken Jasmine
Quicken Jasmine Quicken Mac Subscription Moderator mod
edited December 2024 in Alerts, Online Banking & Known Product Issues

Our teams have discovered that users with Bank of Hawaii are receiving an FDP-102 in Quicken for Mac and a CC-502 in Quicken for Windows.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #11245569)

-Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    UPDATE 9/3/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    ONGOING 9/10/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    UPDATE 11/9/24

    We have confirmed that users with Bank of Hawaii are now receiving "Sorry. We encountered an error. It's not your fault" in Quicken for Windows and FDP-107 in Quicken for Mac. The previous error users were getting was a CC-502 and FDP-102.

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    RESOLVED 12/30/24

    Bank of Hawaii established a new connection that should allow customers to connect. If you are unable to connect using the new connection or need help changing to the new connection, please contact Quicken Support for assistance.

    This issue has been marked as resolved. However, this Alert will remain available for a few days for those who may still be experiencing this.

    Thank you!

    Quicken Kristina

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