Alight Solutions 401(k)

Nancyh128
Nancyh128 Quicken Windows Subscription Member ✭✭
edited October 5 in Download, Add/Update Accounts (Windows)

Quicken cannot connect to my account at Alight. It doesn't recognize the ID/password. The last download was in June 2024. I have verified that the ID/password combination works for Credit Karma, but it will not work for Direct Connect in Quicken anymore.

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Nancyh128,

    Are you receiving any error codes or messages?

    If you don’t mind, could you please provide a screenshot of the error that you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments. Please remember to redact any personal information as needed.

    Let me know!

    -Quicken Jasmine

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  • Nancyh128
    Nancyh128 Quicken Windows Subscription Member ✭✭

    It says in red "an error as occurred" then the following screenshot to fix it.

    image.png

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod

    Hello @Nancyh128,

    What exactly occurs when you hit "No, Update Now"?

    Let me know!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

This discussion has been closed.

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