Interactive Brokers (IBKR) - OL-220-A (QWIN)
Unable to download transactions from IBKR Interactive Brokers as of today. Just get the OL-220-A error. Worked yesterday though. Quicken R58.14 Windows 11
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Hello @Brad2,
To troubleshoot this issue, since there aren't currently any alerts for Interactive Brokers LLC, I recommend following these troubleshooting steps from this article on OL-220 errors:
Find the financial institution that is causing the error
- Open Tools > One Step Update Summary to find the bank where this OL error is presented. Also, verify the exact error code you are getting to confirm it is one of the errors covered here.
- Open the register for this bank account.
- Click Account Actions (button or gear icon) at the top right of the register.
- Select Update Now.
Wait and try again later
If completing the Update Now process doesn't clear up the issue, try updating your accounts the next business day. This error may be caused by a temporary financial institution server outage or maintenance that may be resolved the next day.
If the issue persists
If the issue is not resolved after waiting, you will need to identify the connection type of the affected account(s) to determine what next steps need to be taken. To do this, go to Tools > Account List, find the affected account(s), and confirm the connection type in parentheses in the Transaction Download column.
- Direct Connect - You will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary.
- Express Web Connect - Please contact Quicken Support for assistance.
- Web Connect (Importing a QFX file from your bank's website) - Receiving this error when downloading a QFX file directly from your bank's website indicates an issue with the file itself. You will need to contact your bank to resolve this issue.
I hope this helps!
Quicken Kristina
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I have the same issue today. Was working last week.
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Same issue here.
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Same issue. Was working fine a few days ago. Error is OL-220-A, occurring on two separate accounts.
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files, a sanitized data file, and screenshots (if possible) attached in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.
We apologize for any inconvenience! Thank you.
-Quicken Jasmine
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This problem is widespread.
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Yes, this problem is widespread.
Same issue on Quicken Classic Business & Personal R58.14.
With active unexpired Quicken query IDs and tokens from Interactive Brokers.
If you disconnect service and try to re-initialize, this is the error that comes up after you re-enter the IB query ID and token and hit connect.
[Merged Post]
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Same issue here. On Quicken Classic Business & Personal R58.14.
With active unexpired Quicken query IDs and tokens from Interactive Brokers.
If you disconnect online service for an Interactive Brokers account and try to re-initialize, the dialog box says "Quicken is having trouble connecting to Interactive Brokers LLC".
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Both Quicken for Mac and Quicken for Windows are failing to download Interactive Brokers with unexpired Token. I am using both as I transition from Quicken Windows to Mac.
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+1. I have two IBRK accounts and both failed and are both are saying "error recovery" when I go to update again, and both won't update.
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Has anyone's IB download been working? Mine is still not working today. Hasn't worked all week. Was fine last week.
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I have the same issue with Interactive Brokers as everyone else. It was working a couple of days ago. The error seems to have occurred soon after the recent quicken update? I have Quicken Classic Premier R58.14
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I have been having the same issue since yesterday with a Windows platform.
Version: R58.14
Build: 27.1.58.14
[Merged Post]
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Just chiming in that I have had this same problem for several days now…. I can't seem to get it to connect at all to IBKR.
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I am happy to hear I am not the only one with this experience. None of my three Interactive Brokers accounts has connected to Quicken for the past three days. I cannot download any transactions. I have transactions every day, and some days, there are many transactions. I cannot input these manually without taking hours each day.
I hope Quicken and Interactive are solving this problem now.1 -
I have the same error in the same time period. I've disconnected so that I can manually download transactions from Interactive Brokers and then I import the QFX file as a temporary work-around. I would send my report as instructed but unfortunately attempting to do so hung and then crashed Quicken.
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+1 on this issue. Interactive downloads not working.
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Hello All,
Please let me know once you have submitted logs using my previous instructions.
Thanks!
-Quicken Jasmine
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My files are too big.
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It's working again
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I sent a message to IBKR, and this is their response.
TICKET RESPONSE(S):
1 Ticket Number: T323266 created on 11-Sep-2024
Initial Description: Quicken Direct Connect Not Working
Response from IBCS at 11-Sep-2024
Dear Mr. XXX,
Please note that the issue has been escalated to our developers and we will reach out to you once we have an update on the same.
Kind regards,
Edmund J.
IBKR Client Services - Technical Assistance Center0 -
Working again for me, too.
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Oddly, 2 of 3 of my IB accounts started working again. But one still hasn't.
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Hello All,
Who is still experiencing issues with Interactive Brokers?
Let me know!
-Quicken Jasmine
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All good now, though fixing it required going to properties of each of my two accounts > online services > and clicking deactivate then setting them up again. Up until then, it was saying my last online session had failed and would I like to try again. Clicking YES to that brought up a dialog where I couldn't click Update (it was greyed out)…
-Dan
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Hello @spalt,
Thank you for coming back to update us. I am happy to hear that you were able to resolve the issue!
-Quicken Jasmine
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